I recently spoke at TWTRCON DC about how inserting a little AWESOME into your daily activities will reap large rewards in your life, be it personal or professional. I posit that by adhering to the tried and true K.I.S.S. Principle – “Keep It Simple, Stupid” – you’re actually defeating a creative, innovative urge that leads to all things AWESOME. Worse, by continually sticking to the K.I.S.S. Principle, you may actually do long term damage to your inherent ability to recognize and generate awesomeness on your own. This is the first chat in what I hope is a long conversation about raising everyone’s game in modern communication.

A classic case of AWESOME simplicity.

A classic case of AWESOME simplicity.

I am not by any means arguing that simplicity is a bad thing and should be shunned. Simplicity in communication is critical to the imparting of ideas and concepts to audiences small and large. However, I want you to think about this in terms of how keeping it simple can be dangerous if you’re a creative type (or want to be). For that, let me draw upon a sad example from my time working in the Pentagon.

One of the first things you get told when you go to work for any Defense Department organization – be it military or civilian service or contractor – is that you need to learn how to communicate briefly and succinctly. This is important because the Pentagon, like all military bases and commands, runs on a steady stream of documentation, policy, and other “paper” that constitutes the general “work” of the Department. General officers are often required to make several decisions a day, requiring extensive coordination with multiple offices.

So the “staff memo” has become something of a regular item seen in the hands of many poor staff officers running about the Byzantine five-walled maze. While these memos often contain the complete policy or document that requires coordination and decision, the important piece to each one is its cover sheet or executive summary. “EXSUMs” are no more than one page and summarize the content of the documents in bulletized form and clearly note what action is required of the recipient.

Because of these summaries, the main documents they summarize often never get read. So staff officers value the skill of being able to boil the component information down to a few bullets one one sheet of paper. (You all see this a lot on government PowerPoint slides, which constitute absolute abortions of the presentation medium.)

Sounds reasonable, right? Why shouldn’t we communicate so concisely between all these hundreds of thousands of government employees?

Here’s why: Ask any one of those staff officers to author a white paper on their own on any topic of interest, and you will see how massively boring their compositions are.

After a fraction of a career of having the K.I.S.S. Principle drilled into your head, it’s a mammoth task to indulge in original thinking much less creative communication. This causes a state of document fatigue where everything you produce looks similar, sounds similar, adheres to the same style, ad infinitum. The more you do it, the harder a habit it is to break.

This vicious circle destroys the creative impetus to deliver AWESOME content. Even the very word “keep” restricts one to certain, specific actions. While this may help in homogenizing a Defense Department and a government that depends on brevity to survive, I submit to you that it also prevents those same organizations from improving their methods of work and evolving to a modern, 21st century degree of communication and interaction.

Instead of keeping it simple, I invite you to make it AWESOME.

Here are a couple suggestions on doing just that:

  • Next time you see a tweet from someone in your network referring to any publication longer than an article or blog post, print it out and read it away from the computer.
  • For every business or nonfiction book you read, commit to reading two works of fiction. A book of short stories by your favorite author is a great way to start.
  • Instead of writing a summary for someone, go talk to them in person about it. Extra points: bring a couple of photos of the subject with you for visualization.
  • Do something risky with your work. Insert a LOLcat pic into that white paper you’re producing. Draw a cartoon, even if you’re not an artist. Tell a joke. Fart.

Simple and AWESOME do not have to be mutually exclusive. Some of the best examples of AWESOME are pretty short and sweet (see the “Dick in the Box” T-shirt design above). Brevity will naturally enable your content to be absorbed more quickly by more people, especially when disseminating via social media tools. As you can see from the examples above, being creative can be as easy as regurgitating someone else’s content from the Web (thanks, socialism!). The tricky part to that is enabling your creativity in such a way that its awesomeness flows out and has the same effect when it’s edited, summarized, abrogated, or otherwise cut down.

I believe that by keeping it simple, you’re making it harder to absorb and produce AWESOME content, no matter the source. I understand that this idea of mine may seem controversial or even mad in this travel-sized world that social media has enabled around us. The authors of Made to Stick, one of my favorite books on creativity, even argue that simplicity is paramount to the permanence of great ideas. I also recognize that I’ve applied some sweeping generalizations using specific examples in this post.

So tell me what YOU think. What are some examples of this that YOU’VE experienced? Where have I gone wrong? Do you have some better ideas to share?

Light up the comments section on this one, folks. I will give out a special prize to the most passionate response to this post I see.

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Du4 & fellow Open Mike winners

Du4 & fellow Open Mike winners

TWTRCON DC invaded the Grand Hyatt last Thursday to a rousing rabble of rock stars. My biggest concern about the event – that it would feature merely a poo-poo load of social media jerks wanking each other off – proved to be completely unfounded. In fact, I met a host of cool cats with whom I hope to continue rocking.

Instead of rehashing everything you can glean for yourselves from the #twtrcon hash, I shall instead focus on the things that I found most moving, helpful, and AWESOME about the event.

What I really dug about this event was how learnable everything was. The speakers, combined with relevant and targeted questions from attendees, produced a live narrative that, to me, is the new 21st century version of academic case studies and symposia: realtime, rapid fire analyses of business experiments in microcommunications. Every single discussion revealed a takeaway… some a little more hard to identify than others, but all just as helpful.

Possibly the most AWESOME of the bunch was Scott Harrison from charity: water. Donations made to this cause fund construction of clean water wells. How Scott and his handful of people go about raising money for this charity is quite remarkable. Charity: water organized “twestivals” in over 200 cities. These events drew in certain communities (knitters, for example) who donated what they could. But the focus of these events was on what the communities cared about, whether it was knitting, drinking, or music. This draws in the people who in turn donate as little as $5 for, say, an event fee. This added up to over $250,000 that charity: water gave back 100% to their constituents.

As AWESOME as that sounds, it gets better. Scott gave some no-shit measurable “do’s and don’ts” about using Twitter (and social media in general). While these reflected his experience with a nonprofit, they were perfectly transferable to businesses and government. Themes like transparency to donors, design sense, the art of surprise, and trust all wove in and out of Scott’s preso. It got me both excited and concerned, which should be an objective of virtually any modern influence campaign.

Armano modding the Real-Time Organizations Panel. Captain Chris is rocking the fatigues.

Armano moderating the Real-Time Organizations Panel. Captain Chris is rocking the fatigues alongside FEMA's own John Shea.

Also of note was U.S. Air Force Captain Chris Sukach‘s very impressive admission that in social media, “if you’re not failing, you’re not trying.” I hardly ever hear that type of honesty from government representatives in this town, much less those in uniform. We expect so little from our government because we’ve been conditioned to think of it as a maintenance mechanism for status quo, and this often translates to lameness. Chris is the type of change agent we need more of in DC.

I do want to thank everybody at TWTRCON who voted for me as part of the Open Mike Contest. I am a shameless ham, and any chance to get up in front of people and entertain flips my shitbiscuits. That said, I did mean what I said about being AWESOME: keeping it simple often kills innovation and coolness. (More on the shittiness of the KISS principle in future posts.)

I want to spend a little time giving some props to the peeps I hung with on this very rocking of days. Amy, Ira, and Kim of  Chickdowntown were GREAT fun at Brasserie Beck (check out the website for some cool fashion deals and TWTRCON pics). Had a great conversation with David Puner of Dunkin’ Donuts about their social media strategy, which was enlightening and cool. Many thanks to Brian Block for the iPhone charger (he’s using Twitter for real estate and epically winning). Had a great time laff-testing material with my tablemates Andrea Meier, Ali Long, and Adam Zand. Chris and Rachel from Socialware (a TWTRCON sponsor) were supercool– I expect an invitation to come rock it out with you guys in Austin SOON. Lovely connecting at last with Ogilvy rock star Rohit Bhargava who did a great job manhandling Steve Rubel on the Real-Time Business panel. I’d also like to implore people to visit OrphanBracelet.org, a charity benefiting children orphaned by HIV/AIDS which crusader Monique Watkins turned me onto. And of course, the inimitable David Armano– who appropriately knocked Du4 around for sounding like a used car salesman with an aptly delivered: “Own it!”

The Real-Time Brands Panel

The Real-Time Brands Panel

You can find all the presos and a list of other con reports and media here. I have to give Tonia, Anne, and Chris super-kudos for putting such a worthwhile and fun event together. I had a great time funnin’ with everyone. I highly encourage everyone to stay engaged in the TWTRCON conversation and help keep it relevant, fun, and engaging for everyone.

[TWTRCON pics courtesy of @vincentgallegos]

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Courtesy of vincentgallegos

Courtesy of vincentgallegos

Nicely done, Twitter peeps. Full report to follow but suffice to day, TWTRCON DC 09 was a rousing success. Very useful collection of people, discussions, and studies. Met a shitload of great people and even won the Open Mike Contest.

Great meeting everybody, and thanks to all who voted for lil’ ole’ me. I love you longtime. More to follow.

This is Must. Be. AWESOME. Dot com.

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TWTRCON Bound

Had a lovely time this evening bullshitting with some of the crew coming to TWTRCON DC. Despite our disparities, it’s funny how this thing called Twitter has brought us together. Realtors, educators,  marketers, techies: we are all harmonized in some way by this odd little tool. I have to hand it to the Modern Media folks who put this mutha together: so far, this sounds like a great time.

If you’re  not coming to #TWTRCON, use the hashtag to follow realtime updates on any number of tools like TweetDeck or TwitterFall (if you aren’t already). I oughtta be running around, causing a ruckus and fucking shit up, so if you’re attending, holla at a brotha via @Du4 and lemme know where yer at. If you don’t know what I’m talking about, you are probably not even reading this blog.

Con report to follow.

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Image courtesy of Brian Lane Winfield Moore

Are you coming to Washington, DC next week for TWTRCON? I’m not terribly certain what the unified purpose of this conference is. Like many “social media gatherings” of the modern age, it may just be an excuse for A) some social media startup to charge the fuck out of its attendees, and/or B) a bunch of social media “gurus” to get together and jerk each other off.

To be fair, the prior TWTRCON in San Francisco seemed to go over well with attendees and guests. There have been quite a few of these types of conferences where people wrestle with what Twitter is and how it can be used for business, marketing, or whatever. I like how inherently social this makes Twitter’s users feel if they can actually unplug from their hashtags and muster up the gumption to shake hands with people they don’t know physically.

Courtesy jdlasica.

So… we’ll see how it goes. One of my ulterior motives for going to this thing is to stalk David Armano and conversate with him about all the cool new things happening at The Dachis Group. Something that’s been intriguing the pants off me in this weltering morass of social media madness has been Armano‘s (and now Dachis’s) concept of “social business design.” I think this concept is going to be the Next Big Thing, with the potential for crossing all kinds of boundaries that social media doesn’t. More about this in detail in a future post.

Let it be known that Ye Olde Du4 has actually submitted an idea to TWTRCON’s Open Mike Contest, and that tweet can be found here. The basic idea is an encapsulation of the intent of this blog (and potentially a future business!). I’m not sure how the judging is performed, but keep your fingers crossed that I’ll have an opportunity to wow the crowd with the power of my ROCK.

If you’re at TWTRCON DC, shoot me a DM at @Du4 to link up.

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