I am a huge proponent of the concept of social business design, or the calibration of a business according to social objectives (as opposed to profit objectives). The thinking in this area, oft spearheaded by people from The Dachis Group, addresses the social imperatives inherent in any use of social media or social networking technology.

Last week, I got the chance to participate in Social Business Edge, an event organized by blogger and thinker Stowe Boyd, that explored the furthest envelopes of thinking about social business design. The overarching theme of this event involved the very act of being social and how humans, as social creatures, must begin to structure their businesses to accommodate that fact. Social networking technology has enabled such enterprises of the future that industrial era business is slowly becoming more ineffective, unpopular, and unprofitable.

The ever-awesome Deanna Zandt and host Stowe Boyd talking about something rad.

Social business will necessitate a fundamental redefinition of “work.” People, for example, will trade productivity for connectedness every time… but this leads to previously unseen new levels of productivity.

Another common theme involved how business 1.0 used war as a metaphor. Social business, some argued, should be considered “village building” instead of “army raising.” The traditional business goal of achieving maximum profit margins was shunned in favor of collective dialogue between everyone in a business ecosystem: executive, employee, customer, and so on.

Baratunde Thurston, one of the chief minds behind The Onion, argued that creativity and humor sit at the center of social interactions. He used several examples on Twitter of how one can use humor on Twitter to galvanize community building. (Check out @baratunde‘s Twitter lists. One example is a “twitcom” where users came together to create an on-the-fly Twitter sitcom using many obvious sitcom stereotypes.)

I really responded to Baratunde’s in-your-face presentation. Here’s a guy who makes his living “not giving a shit and outright hating” his audience (his words!). He’s one more AWESOME influencer I can point to who catalyzes us to do our own thing… even when that thing is terribly foul. Despite the naysayers and the language police, Baratunde’s work on The Onion and elsewhere continues to bring in the clicks.

Baratunde Thurston telling people to get their fuck-off on.

The event featured several other amazing presenters including John Hagel III (who brainfucked me with his AWESOME talk about the future of knowledge in social networks); Venessa Miemis, a Twitter acquaintance who is harnessing the collective power of her connections (and their connections, thereby socially steamrolling) into a video chat-based Junto; and Lee Bryant, CEO of Headshift (a social business company that Dachis recently acquired). I think Lee’s preso best exemplified the themes and takeaways of the day, and he graciously made it available for embed below. Lee talked at length about why businesses should be social and how to recognize the individuals within an organization that will advocate social business change.

I had a great time in New York meeting and hanging out with the Social Business Edge presenters and attendees. This was a group of thinkers and doers whose influence challenges me to think in different ways about social business. I think one of the hallmarks of the social business age is an inherent ability to lean forward into one’s network and not absorb the knowledge that network transfers but act upon it and improve it. As a social animal myself, I already picked up conversations with many of these folks on Twitter (which seems to be the popular social media tool of choice for conversation-replicant dialogue). I can’t wait to “do some business” with these peeps in the near future.

Check out the hashtag #sbenyc for more livetweets from Social Business Edge. I have also embedded Lee Bryant’s video preso below. Below that, I’ve added a number of additional observations about the event that I collated in a trip report for The Rendon Group.

Additional insights from the event:

• Social business is not about closing deals; it’s about collectively enhancing your group’s social capital and expand the resulting relationships.
• Social businesses will attain social capital (and eventually profit from that) by opening their systems and processes to their communities and demystifying themselves.
• Customers will tell you how to sell to them if you treat them socially, as members of a greater community or ecosystem… and NOT as faceless masses.
• New business models are warranted: command-and-control structures create massive costs versus open and distributed models.
• Passion is equally proportional to connectedness. However, passion does not equal happiness. Some of the most passionate people in organizations are the most frustrated because they see what is possible and are unable to move the organization to attain those possibilities.
• Debi Klein of Communispace briefed a company case study on how she creates closed, researchable online communities to conduct market intelligence. For teenage boys, they do this for brands like Axe & Gilette by starting a private online community for boys to talk about getting girls. This listening technique is a valuable source of business intelligence.
• Unanswered question: How do you resource social business? Many of the techniques involved require lots of overhead and pre-investment. There was no discussion of how current businesses budget for such transformation.

Updated to include video of John Hagel III’s AWESOME talk. Pay attention to what he says about knowledge flows (versus stocks) and change driven by vision (versus threats):

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• SXSW – Dachis Group (slideshare.net)
• Moving Beyond Social Media Hype to Social Business Design (slideshare.net)
• Social Business Edge Conference and parties #sbenyc (webmetricsguru.com)

Phew! Lots of conferences, workshops, and summits lately. Given that I love connecting and networking with people, I find that even the least relevant of conferences can yield super positive experiences.

Still, time is a commodity, and it’s sometimes hard to determine what’s worth your while. I used to work for a government program manager who used to tell me that meetings and conferences were a waste of time; that you spend more time trying to determine if the event is worthwhile than actually working. We always butted heads about this because my view was that even at the most time-wasting event, you can still find value if you know where to look and you have an objective.

I’m getting ready to board a train to New York for the Social Business Edge conference put on by Stowe Boyd. Despite missing all of The Dachis Group‘s Social Business Summits this year, I’m still convinced that social business is the new big concept for strategic thinkers and planners. Since this is a path on which I intend to take @Du4.llc, I’m willing to “waste” a little time and money connecting with this community, integrating some of their skills into my business offerings, and, hopefully, booking some work.

Here are a couple places you can catch me over the next couple months. Feel free to holler at me if you want to connect in person in and around any of these events:

• New York, April 18-20 (Social Business Edge)
• Los Angeles, May 2-4 (super secret squirrel engagements!)
• Washington, DC, May 10-14 (reporting on and conducting workshop seminars linked to InfoWarCon 2010)
• Washington, DC, May 25-27 (presenting at Gov 2.o Expo)
• New York, June 2-5 (tentatively attending Personal Democracy Forum 2010)
• New York, June 13-14 (TWTRCON 2010)
• New York, June 15-16 (Corporate Media Summit)
• Albuquerque, July 28-31 (Sister Cities International Annual Conference… where I hope to be elected to the board of directors!)

Thanks for reading and participating. This is Must. Be. AWESOME!!! Dot com.

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• Social Business: The Show (fasterfuture.blogspot.com)
• O’Reilly Webcast Social Business: Taking “Social” to the Core of Your Organization (web-strategist.com)
• Dion Hinchcliffe joins Dachis Group (beingpeterkim.com)
• Social Business Online Panel: Stowe Boyd, Peter Kim, Jeremiah Owyang, and Joshua-Michele Ross (stoweboyd.com)
• Social Business Summit 2010 Sydney (slideshare.net)

Welcome to 2010. I’m coming for YOU.

My resolution this year is to make everything I do AWESOME. I will launch an AWESOME consultancy. I will publish an AWESOME book. I will deliver AWESOME content to the readers of this blog. I will get married…AWESOMELY.

In this, Our Year of AWESOME, I invite YOU to join me.

Photo by Sarah Austin

This is Must. Be. AWESOME!!! Dot Com.

Required Reading for the New Year:

• Gary Vaynerchuk, author of Crush It!
• Social Business Design in 2010 by The Dachis Group
• Trust Agents by Chris Brogan and Julien Smith
• EVIL PLANS by Hugh McLeod
• Tyler Durden’s 8 Rules of Innovation, courtesy of Lateral Action
• The Journal of a First-Time Entrepreneur by Aidan Nulman
• Andy Nulman on the Art of Surprise

Image courtesy of Brian Lane Winfield Moore

Are you coming to Washington, DC next week for TWTRCON? I’m not terribly certain what the unified purpose of this conference is. Like many “social media gatherings” of the modern age, it may just be an excuse for A) some social media startup to charge the fuck out of its attendees, and/or B) a bunch of social media “gurus” to get together and jerk each other off.

To be fair, the prior TWTRCON in San Francisco seemed to go over well with attendees and guests. There have been quite a few of these types of conferences where people wrestle with what Twitter is and how it can be used for business, marketing, or whatever. I like how inherently social this makes Twitter’s users feel if they can actually unplug from their hashtags and muster up the gumption to shake hands with people they don’t know physically.

Courtesy jdlasica.

So… we’ll see how it goes. One of my ulterior motives for going to this thing is to stalk David Armano and conversate with him about all the cool new things happening at The Dachis Group. Something that’s been intriguing the pants off me in this weltering morass of social media madness has been Armano‘s (and now Dachis’s) concept of “social business design.” I think this concept is going to be the Next Big Thing, with the potential for crossing all kinds of boundaries that social media doesn’t. More about this in detail in a future post.

Let it be known that Ye Olde Du4 has actually submitted an idea to TWTRCON’s Open Mike Contest, and that tweet can be found here. The basic idea is an encapsulation of the intent of this blog (and potentially a future business!). I’m not sure how the judging is performed, but keep your fingers crossed that I’ll have an opportunity to wow the crowd with the power of my ROCK.

If you’re at TWTRCON DC, shoot me a DM at @Du4 to link up.