“Hey, Du4, where ya been?!”

As is evident from the shameful lack of updates here at Must. Be. AWESOME!!! central, I’ve spent quite a few months producing copious amounts of elbow grease instead of flapping my gums. Some of this work has been alongside and in conjunction with my friends Tim Newberry and Jon Iadonisi at the White Canvas Group, about whom I’ve written before. Tim and Jon have built an awesome technology and design collective, something akin to a privatized version of DARPA (the Defense Advanced Research Projects Agency, which built the internet!). WCG has hit a number of home runs, particularly in the launch of their GridMeNow product. Their work, dedication, and creative spirit has inspired me numerous times as a freelancer, and I’ve come to call Tim and Jon great friends.

That’s why we’re all proud to announce that they’ve just hired me as the White Canvas Group’s Director of Operations.

“Say what?!”

Indeed, I thought freelancing would be the end-all, be-all for me, but one aspect of that life became overwhelmingly crushing: when you’re on your own, you hardly ever have a team to call your own. Teams function in mutually supporting ways, from collaborative to social. One thing I learned about myself in the past couple years was that I don’t learn so well on my own; it takes the varied perspectives of a multidisciplinary group to challenge me and from that, I fashion knowledge. One great thing about the White Canvas Group is what a great team Tim and Jon have built. I’m going to learn as much as I contribute here, if not more.

“What about mustbeawesome.com?!”

As part of our deal, WCG has acquired my mindshare in its entirety, including much of the speculative work I’ve written about and performed here on mustbeawesome.com. We haven’t quite figured out how all of that works into the larger WCG business strategy, but for the short term, I won’t be updating the blog anymore. The archive will stand for now but the possibility exists we may integrate some of the mustbeawesome.com content into WCG’s web presence in the future. All I can tell you now is stay tuned to whitecanvasgroup.com for more as it develops.

“So what’ll you be doing, dude?”

We haven’t quite sussed out what “Director of Operations” means just yet, but the crew here at WCG have made it pretty clear I will be doing a LOT. Developing next-level digital influence strategies. Creating and teaching new methods of cyber-tradecraft. Designing, gaming and blowing up social network analytics in a big way. Investigating methods of enhancing human performance and testing them. I ain’t even kidding. Stuff’s about to get real over here, ya’ll.

“So what’s next?”

“The future, Marty!” It’s the beginning of an awesome new adventure for me, one that will take me to strange and interesting places. Who knows where that’ll lead just yet, so all I can say is stay tuned. You know how I like to party, so there will likely be a little celebratory happy hour in the near future. If you’d like to go or just want to say hi and talk about WCG, drop me a line at chris at whitecanvasgroup dot com.

Foursquare Logo

Foursquare Logo (Photo credit: Wikipedia)

I’m extremely lucky to have been asked back to present at this year’s Information Operations Global Conference in London this June. I had a ball last year talking to folks about the “Andy Carvin effect” and discovering new challenges in the military and government influence space. This year, in addition to a presentation on what to expect next from digital technology, I’ve been asked by the conference organizers to conduct a practical workshop focused on some kind of social technology. I’ve chosen to do something much different than prior years’ workshops by showing attendees how to use Foursquare to compel people to move physically to an influence objective.

My workshop will actually take place over the course of the entire conference. I’ll conduct an intro session where I will explain to participants how Foursquare works and show them the various pieces and parts of the app. Then, I’ll split participants into teams and give them a “live fire” exercise objective: Somewhere in London, a protest against a corrupt politician will be organized. Because local authorities are cracking down on traditional methods of communication amongst the protesters’ organizers, they’ve chosen to leave instructions for supporters to join them using Foursquare. Teams will then be turned loose in London to find the protest.

In preparation for the exercise, I will set up a number of check-in locations around the conference. Some of these will be easy to find; others will require teams to do a little social media detective work to discern where the next clue lies. By the end of the conference, teams will be evaluated on their progress in finding the protest location. We will then brief the conference attendees on our lessons learned from the experience.

I’m really excited about the promise of using Foursquare in this fashion, and it will be a huge learning experience for me to see how military IO professionals might find new ways of using the service. I don’t think the book has been written on how app-enabled location-based services can socially be employed for military and government influence objectives yet. There’s plenty of data on how well Foursquare works for brick-and-mortar merchants, but I believe there’s an additional layer of influenceable data that lives amongst that base layer. Admittedly, a large part of whether this concept would work or not in some regions of the world comes down to user adoption, but of all the location-based services, Foursquare already has the global incentives for users to adopt on their own: virtual rewards (i.e. badges) and physical rewards (i.e. specials and discounts via merchants).

If you have any feedback about to better execute this workshop, or if you have some advice you’d like to share in making this a more value-filled experience for conference attendees, please sound off in the comments.

Details on the conference itself follow:

  • Conference locations: Charing Cross Hotel, London, UK
  • Dates: 26 June (workshops), 27-28 June (main conference)
  • IO Global main website: http://www.informationoperationsevent.com/Event.aspx?id=594180
  • Register for IO Global here: http://www.informationoperationsevent.com/Event.aspx?id=594178

 

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Image courtesy Spectacle Theater.

So… every few months I put on one of these Rando Happy Hours, which is essentially me just mining my contact database and telling everyone at the same time where I’ll be drinking one evening. What ends up happening is a really fun social experiment wherein I get to see how the varied people in my offline network interact together.

There’s no goal: it’s totally rando. Hence the name. However, what ends up happening at these things are odd little personality collisions between people who would normally never talk to each other, and I love watching it happen. For instance, one of my music buddies might rub shoulders with a buttoned down colleague of mine from the Pentagon, resulting in commodious AWESOME talk about favorite bands. People have even found new leads on jobs and work through the amorphous blob that is the Du4 grid.

So if you’re in the DC/NOVA area, feel free to come join us in Shirlington on August 30th for a brew. The details follow–

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‘Wired’ Magazine Forecasts the Death of the Printed Monthly Comic

Damn decent analysis from Comics Alliance on the evolving debate over printed versus digital comics. CA’s Doug Wolk guest posts for Wired and puts a comprehensive evaluation on all sides of the issue, favoring the coming doom of the $4 monthly printed comic. I’ve been saying this ever since the iPad debuted, but DC Comics‘ recent announcement that all of its future titles will be released digitally the same day as print is a game changer. Moreover, digital comics provider Comixology recently sold Warren Ellis’ entire epic Planetary for a mere $25, a quarter of the price of DC’s Absolute Edition and on par with trade paperback pricing. It’s bold publication decisions like this that will continue to hammer away at the frayed, yellow pages of print comics, badgering the aging black shirted slobs of yore into submission and inviting new audiences to experience these AWESOME comics. Had they thrown in the Planetary specials that weren’t included in the Absolute collections, I may have forked over the cash.

Why Can’t We Preorder Digital Comics?

With more proof that Comics Alliance is becoming my go-to source for coverage on the digital comics debate, David Brothers offers a compelling argument for comics publishers who are trying to figure out to make money off digital offerings in this early stage. While the numbers on digital purchases are not so enticing to comics publishers today, they are trending upward (and will probably explode by the end of the year with DC’s “Great Experiment”). Brothers argues for setting up a preordering program for digital comics similar to how customers can preorder comics from their local comic book store. This could be a good way of tracking trends on digital offerings as well as marketing to the supposed “new audience” DC has cited is circling well outside physical comics stores. I think this isn’t a bad idea but ultimately for this to work, you have to bring the costs down on digital comics. I would pay a year’s subscription for almost any title if you could get each issue under $0.75. What’s more, publishers could also make some serious bank by preordering digital bundles of classic comics stories. I like where the thinking’s going; we just need to keep moving the football down the field.

Warren Ellis at the 2010 Comic Con in San Diego

Warren Ellis. He braingasm you. Image via Wikipedia

 

A Collection Of Rambling On The Subject Of Digital Comics

Warren Ellis, writer extraordinaire and Mad Space Bastard, weighs in on the digital comics debate. A negative tongue from Saint Warren is a likely kiss of death for your product, so Graphic.ly better be paying attention to his UX concerns on their iPad app. Ellis counters comics publishers’ digital strategies with the simple yet elegant solution he devised for his web serial Freakangels: serialize a page a week online then collect finished stories into print editions for on-demand sales. To an extent, he plays to the Old Print Wankers more than those of us at the edge of the digital evolution, which I found odd, but then again, he’s seen the receipts come back on his own digital work.

Anonymous vs. NATO: Get your popcorn ready

So, remember when NATO was all like, “Donchu DARE come all up on mah porch!” and Anonymous was all like, “Bitch, PLEEZ!” and then the internet exploded??? Yeah. This was a topic of great interest at IO Europe a couple weeks ago mainly because no one knew how to deal with it. Purported “cyber-experts” were more in favor of getting their systems completely OFF the internet instead of figuring out creative ways of defending against attacks like LULZsec and responding appropriately. A large part of this fear, I believe, comes from simple inequity in information assurance professionals these days– they don’t know their Googles from their Farmvilles. So ignorant posturing of the kind seen in this article will just antagonize online attack groups like Anonymous. They don’t have to get an operation approved by 10 echelons of command like we do.

New 3D Looney Tunes Announced, Archive Mel Blanc Recordings To Feature

I’ve been fairly disappointed in Warner Bros’ revamped-for-the-21st-century Looney Tunes Show, which has earfucked me with simpering, inane impersonations of the Mel Blanc’s original character voices and insanely horrible musical numbers. So to discover that a creative animation director built new Looney Tunes shorts around archival recordings of Blanc has me giddy as shit. Hopefully, this provides the impetus for more AWESOME GENIUSES like this director to cut up and reinterpret existing Blanc recordings into new takes on his classic characters. I gotta believe the technology is getting close, right?

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Decades after duty in the OSS and CIA, “spy girls” find each other in retirement

I kind of adore this story about two old ladies living in a retirement home who suddenly remember each other worked for the OSS (the precursor of the CIA) in World War II. The video is hilarious. One of WaPo’s better pieces, I think. More of this, please.

Writers in Hollywood

As I learn more about the world of writing in Hollywood, I’m comforted by the observations of old guard prose scribblers like Raymond Chandler. In this 1945 Atlantic article, Chandler describes the differences between Hollywood scriptwriters and the novelists with whom he counted himself. Chandler’s AWESOME style is on display here, maintained from his fiction writing into this piece. It’s a notable historical portrait as well, rife with comparisons to the Hollywood film scene of today.

The Black Futurists

The World Futurist Society tipped me to this description of an AWESOME looking exhibit at the Sargent Johnson Gallery in The African American Art and Culture Complex in San Francisco. The exhibit features works of black futurists, from science fiction writers to bass players from outer space. People call it “Afrofuturism.”

Homefront and Propaganda In Video Games – What Are They Trying To Tell You?

G4 has a fun list of video games with brief queries about their inherent propaganda value. Most take the form of “war porn” games like Call of Duty, but there are some surprises. I had no idea, for example, that Teh Mad Christians had created a Left Behind video game adaptation where you apparently combat the forces of darkness with… prayer. Kinect that shit up, preacher!

Not Giving Up

Naltorian seer Jamais Cascio delivers a sanguine third option to the debate over how transformative future technologies like AI could either enslave humanity or set us free. Cascio argues that technology is already part of who we are; that Rejectionist and Posthumanist perspectives on bio-technical evolution ignore fungible interpretations of humanity. I enjoy Cascio’s commentary not just because of his unique perspective, but also because of his engaging writing style. This is a man who once briefed a social business crowd on how the future will be made of people, so I find it compellingly AWESOME that the guy’s writing just FEELS GOOD. He’s good people, and you should get there.

Is this the roster for DC’s new Justice League?

We can now confirm that this AWESOME Jim Lee is indeed a portrait of what’s being referred to as the “DCnU” Justice League. Set for debut in just a few short weeks, rumors circulated rampantly about DC Comics‘ relaunch of its entire line of comics. People were horrified, outraged, amazed, and excited for such a crazy turn of publishing events, all circling around the consolidated relaunch of every title to appeal to new readership. DC press releases since haven’t been as encouraging (there’s some good stuff but there’s also plenty of mediocrity) but this image is still something to get excited about.

The new cast of Geoff Johns' and Jim Lee's JUSTICE LEAGUE.

Disorienting Brand Conversions

My Modern Met logo designer Graham Smith makes your brain hurt with these weird brand swaps.

Image via My Modern Met

Anti-grav self portraits reveal the everyday life of a person who can levitate

AWESOME, AWESOME photoblog discovered by io9 of Tokyo photographer Natsumi Hayashi. Hayashi’s self portraits involve a degree of photography legerdemain where she sets up the shot then jumps to capture the effect that she’s actually levitating. It’s a supercool story of someone fudging reality to create abject beauty. The photos below are some of my favorites.

Image via yowayowacamera.com

Image via yowayowacamera.com

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Pundits, researchers, textperts, and academics all love to talk about how they would fix the United States’ fragmented, crapped-out communication apparatus. The overarching web of demon seed spunked across drab refurbished halls in the Eisenhower Building on 17th Street NW barely covers the Sarlacc maw of offices, officials, and assholes manning the guns of This, Our National Communication Nightmare. All suggestions for reform mandate – nay, demand! – leadership in renovating this sad enterprise, this broken transistor, these crusted lips. Though none of these tremendous gasbags has deigned to ask the question most important to we lowly peasants of the pen: “Who shall lead us?” Submitted then, for no approval, is this list of AWESOME, kermodial badasses. Executives in 21st century organization and innovation. Preeminent princes of creativity. Visionaries of the better and the righteous.

Jack Dorsey, co-founder of Twitter.

Image via Wikipedia

Jack Dorsey – Creator & CEO, Twitter

Just interviewed The President using crowdsourced questions from Twitter. Twitter. A social media tool that has archived millions of impressions from people around the world and is on the way to becoming so ubiquitous that it’s considered a utility by some. Elegant simplicity and craftsmanship are his weapons. I think he knows a thing or two about designing a communication enterprise.

Image via The Guardian.

Andy Carvin – Senior Strategist, NPR

“The Crowdsorceror” who mounted a one-man content curation campaign in realtime around popular protests and demonstrations in the Middle East that later became known as the Arab Spring. Compelling, earnest believer in the power of people. His examples inspire legions of communicators to standing applause at his speaking engagements. To Carvin, community comes first. Imagine his style of realtime information gathering applied to intelligence or information operations problems.

Image via TVNewser

Jon Stewart - Host, The Daily Show

America’s funnyman turned mega-popular fake news host, consumed by millions of Americans as “real” news. Despite obvious satirical takes on journalism, staunchly defends That Which Is Right by attacking The Wrong, from Fox News insidiousness to Cramer’s role in puffing up the housing crisis. Genuinely loves America. Imagine his tenure leading government international broadcasting efforts.

 

 

 

 

Image via brosephstalin.com

Tim Hwang – Founder, Web Ecology Project, The Awesome Foundation, and The Institute for Higher Awesome Studies

A philosophical cog caught between the wheels of web analytics and netnography. Cultural researcher and student of human interaction offline, online, and elsewhere. Observer of society, real and imagined. Teamed with the right agencies, his timely insights about social communities could make AWESOMEthe work of thousands of government communication professionals.

Image via AV.com

Fred Wilson – Venture Capitalist and Managing Partner, Union Square Ventures

Social entrepreneur and investor in socially transformative technologies. Believes in the transcendant like Hashable, Etsy, Foursquare, GetGlue, Kickstarter, and more. Blogs regularly about the whys and wherefores, the how-to’s, and the aspirational dreams of his investments. Imagine a federal executive who apportions program funding according to the good of society versus short-term gains or even strategic objectives.

Image via Gawker.

Peter Thiel - Serial VC, Hedge Fund Manager

Avowed investor in the impossible, from artificial intelligence to social networks like Facebook to data analytics supergiants like Palantir. Believer in not just debating future technology and social innovation but making it happen. Convener of social creatives to discuss building an objective American future. Elusive yet visionary. Skates the edge of politics with controversial libertarian-esque views on economics and democracy, a modernist perspective badly required by an ever evolving communications ecosystem.

Image via bookgalaxo.com

Tony Hsieh – CEO, Zappos

The man who brought happiness to millions and made fun a core capability of his company. Committed to making the world a happier place, a mission sorely needed in the personnel departments of hundreds of government agencies.

John Lasseter - Chief Creative Officer, Pixar

The man who built an animated powerhouse out of a tiny studio no one believed would succeed. Since producing some of the most endearing animated films in the modern age, has merged his multibillion dollar studio with Disney to usher in a new era of Imagineering. Our communications enterprise, currently swarmed with ill-trained personnel that barely understand the social phenomena happening around them, requires creativity of this man’s magnitude.

Image via Screencrave.com

Image via Headshift.com

Lee Bryant – Co-founder & Director, Headshift

A social business maestro, he advocates for clients to change the way they do business instead of simply hanging shiny new social media toys on their websites. Understands the complex challenges of technology’s promises and shortcomings in solving organizational and communications problems. Also, very British.

Image via The Huffington Post

Baratunde Thurston – Vigilante Pundit, The Onion

Champion for The Right in all things Wrong. Outspoken advocate for diversity, a trait we see too rarely in government. His infectious influence could inspire legions of public diplomats, strategic communicators, and information operators at all levels. Laughter mandating shot caller of madness. Imagine his effect teaching communicators in institutions across government how to be AWESOME and not just govvies.

David Kilcullen – Counterinsurgency Guru

An early advocate of fighting ideologically against al-Qaeda versus hand-to-hand. Believer in people-focused counterinsurgency security. Sees war as competition managed by influence instead of shootouts and bombings. Widely regarded as the smartest man on the planet when it comes to strategically understanding the wars of the future. If the Defense Department continues playing in deployed communications – and it will – then it will need a shamanic leader like this man to responsibly pilot the interagency minefields such across-the-board coordination that will require.

Image via The Washingtonian

Official portrait of United States Secretary o...

Image via Wikipedia

Robert Gates – Former Secretary of Defense; Former Director, CIA 

The ultimate honest broker in all things government. From his perch as SECDEF, fought interminable battles with service cultures and DOD dinosaurs, breaking down inflated budgets and streamlining operations. Put this same right-is-right tenacity to work reforming and leading the rehabilitation and redesign of America’s communication enterprise across agencies, and we will see magic.

 

 

 

 

Mae Ferguson. Kind of a badass.

Mae Ferguson – President & CEO, Fort Worth Sister Cities International

People forget citizen and cultural diplomacy are cornerstone elements of strategic influence, and because of that, they remain ill coordinated with the rest of our national communication apparatus. Mae has the terrier-like tenacity and management expertise to round up the various bit parts of cultural programs and get them working properly in alignment with national influence goals. A long time nonprofit leader, she has achieved a lot with strangled budgets and limited personnel. Disclosure: she’s also my Mom. :)

Who am I missing?

I know you’ve got some ideas about kermodial badasses we need to draft into service of our faltering national communication enterprise. Tell me who they are in the comments.

 

Spider Jerusalem

Spider Jerusalem from Transmetropolitan. Image by Darek_Smid via Flickr

Inspired by a recent reading of Warren Ellis‘ and Darick Robertson‘s exceptional sci-fi journalism epic Transmetropolitan, I’m going guns up on a number of communications issues affecting the communities through which I circulate in DC. Ellis’ self-described “outlaw journalist” Spider Jerusalem – fueled by copious amounts of drugs and madness in a delightful send-up of Hunter S. Thompson – promises his readership “The Truth. No matter what.” In his writing, Spider goes after all that is wrong with his beloved society, targeting everything from corrupt politicians to the public’s ignorance of special sub-cultures in their fine City. I find Spider’s epic story a galvanizing bullwhip across my back, forcing me off my Xbox-addled arse to write about some of the iniquities in government I see as part of my work. This will be just the first in a series of posts on subjects across the communications spectrum. I’m coming for ALL OF YOU.

Today, my first target is public diplomacy.

OMGWTF

Readers of this blog should not be surprised by my intense disappointment in the modern public diplomacy (or PD) community.  Today’s premeditated murder was spurred on by my attendance and yet another PD gathering in Washington, DC: a meeting of the Advisory Commission on Public Diplomacy (ACPD). On the shores of our august capitol, PD enthusiasts, practitioners, and executives met to talk about the same retarded problems they have been since before the U.S. Information Agency‘s (aka the USIA) absorption by the State Department during the Clinton Administration. Panelists lamented continued lack of resources for PD initiatives, the imbalance between the State and Defense Departments in strategic communication capability, and a dilapidated piece of shitheel legislation called the Smith-Mundt Act whose Cold War roots strangle in the crib any offspring of modern government communication and engagement initiatives.

At issue for you oppressed, tax-fucked Americans? These same people have debated this same issue for a decade with no charted course for reform.

Hunter S. Thompson would have brain-smacked you all by now. Be thankful for my gonzo. Moo hoo ha ha. (Image from TopTenz.net. Comedy shamelessly ripped off of Warren Ellis.)

“That’s not fair!” some asshole will undoubtedly object, choking himself masturbatorially on reams of “DipNotes” from PD officers both home-based and overseas, begging our pardon thank you very much, “We have changed SO. MUCH. in the Obama Administration!” Let not these purported achievements fill you with comfort, dear seekers of AWESOME, for they elicit mere “yays” from the govvies roaming the halls of cavernous Main State and snickering derision from their interagency compatriots behind the green doors of MacDill and Bragg and Langley. Progress made under Judith McHale‘s reign as Under Secretary of State for Public Diplomacy and Public Affairs registers as little more than a cursory reshuffling of office space for most of the strategic communication community. Progress that scores an administration enough points for a minor electoral anecdote but changes nothing. In fact, Dame Judith hung her Mission Accomplished banner on July 1st and dashed back to the private sector, a political appointment weighing under her belt for new boardroom dances with wolves.

They define “progress” as anything more than what the last administration achieved. The politicization of public diplomacy continues. Even PD Jesus Bruce Gregory’s voice cracked with torpor as he queried the Commission about any indication of motivation amongst The Bastards of Capitol Hill to make revising legislation like Smith-Mundt a priority. No one could answer with anything but googly-eyed evasion and exhortations of more progress. All bullshit.

Key to these liver spotted deliberations is the disconcerting lack of any personage on the Commission the age of, it seems, 60? 50? 40? Said Commissioners are charged with advising the White House and Congress on the current state of PD and any required changes. Have these venerable veterans achieved any of these changes in the past? NO. Debates continue unabashed under their scrutiny, but ultimately, no capable young saviors have appeared to dash the fuckery of this decrepit profession into some semblance of modernization. Instead, more meetings. Many, many meetings.

Is PD even a necessary discipline in the 21st century? This existential question should be considered by this Commission and more. Panelists admitted that as communication becomes more social and content ownership franchises more to the individual… does a government agency have any equitable place in this modern communication continuum? How much of said agency’s budget could be repurposed into something more effective, especially in This, Our Decade of Economic Anal Probity?

In truth, some kind of coordinative communication apparatus is probably mandated, but a standalone office of diplomats still trying to get Teh Brown Peeples to read our press releases is not the answer. The profession of public diplomacy itself has even been attacked indirectly by the wild success of independent citizen diplomacy efforts. As much as foreign cultures balk at the elitist diplomacy practiced by our leaders, they clamor for more of US. OUR people. Our CITIZENS and THEIR culture. It is THIS influence, the kind Americans exude in their daily interactions with EVERYONE, that fosters our best destiny in achieving any kind of global equilibrium where U.S. interests and foreign policy objectives are met.

So. What to do?

Less bullshittery. More AWESOME.

We need not more reportage of the latest personnel changes in State PD to accommodate engagement with people of different cultures online. Instead, we need INSANE RISK TAKING. We need programs that make managers shit their pants. We need BOLDNESS. We need MADNESS. We need BETTER. Everyone lives in fear of breaking the law (i.e., Smith-Mundt), but no one has ever been prosecuted much less charged for it. COWBOY UP, PEOPLE.

Retire the old. Empower the new.

If PD is to survive, it needs to stop chasing off all its talent. Instead of rewarding the tired old Foreign Service Officers in their Cold War era suits with prime postings and political appointments, recruit badass social communicators and rockstars. Were I the President, I’d beg Jack Dorsey to fix my State Department. I’d heap tons of cash upon Katie Stanton and Jared Cohen to keep challenging the system instead of being chased off by white-faced, skeleton-eyed Statey lifers. It’s time for PD to evolve and kill its parents.

Flexible, dynamic interagency doctrine.

Christopher Paul, RAND analyst and a speaker at the ACPD meeting, noted voluminous mountains of reports all describing the same problems with the US government’s PD and strategic communication enterprise. All of them, he said, cited failures in strategy, leadership, and resources. While this is true, understand that they can only be fixed with doctrine– legislated, enforceable operating procedures that name the leader and give them authority, power, and dollars. Said doctrine should be written and executed dynamically and train its future communications professionals to a standard of dynamism instead of the usual tired old PD goals shat out by Foreign Service Institute instructors.

An organization… or not?

Since PD people love to retread the same issue over and over, the ACPD discussion inevitably turned toward the idea of a rehabilitated USIA of the future or some such public/private organization that could strategically execute funding for PD or strategic communication programs. If you think this is the solution to your PD problems, I refer you to the abortion that is the Office of the Director of National Intelligence for a case study in placenta cannibalization. Ultimately, we will not know if a new organization is needed until we agree upon one final yet primarily critical issue.

Communication is communication is communication.

In the ecosystem of government influence, we have public diplomacy. We have strategic communication. We have military information operations and its subordinate components. We have public affairs. We have countless different ways of describing the same thing, mainly because Our Bastardry In Office refuse to modernize legislation and policy to reflect the present day much less prepare for the ever-fluid yet super-AWESOME future. Instead of rewriting arcane definitions and arguing them over interagency turf, we need a frank and fundamental understanding by our entire government that all of these things are influence and communication is the mechanism by which we engage that influence, be it passively or actively, openly or surreptitiously. We need a pedigree for professionals charged to operate in this ecosystem and high qualifications for the ones assigned to advise senior leaders and decision makers.

Hope Is Not Lost

It sounds doomy and gloomy from the PD pulpit, doesn’t it? Well, here’s another lovely fact for you to chew on: NOBODY CARES. That’s right. Outside of DC, Americans could care less about a minuscule communication discipline practiced by a cadre of foggy eyed concerto directors and staffs of douchebags wielding postgraduate degrees from learning institutions designed to pump out partisanly political clones year after year.

Within this black hole of apathy lies opportunity. While no one is looking, those with the drive and the passion to make change – not ask for it – can turn the modernization of PD into an ecstasy fueled RAVE. The Executive Branch needs not the pusillanimous posturing of political poobahs on the Hill to create true strategic communication primacy in government right now. But to make permanent visionary change, we will eventually need to rustle Congress into the pasture of the future.

To achieve this, however, we need YOU – that’s right, YOU – to get up off your ass and MAKE THIS AN ISSUE. Every time you vote for the guy who likes to tweet dick pics to his mistresses, you screw us out of balanced, effective decisions. Stop sending immense wankers to DC.

Next Time On Strategic Communication Theater…

In subsequent posts, we’ll explore more about what this weird world of strategic communication and influence looks like from Washington. Many of you dear AWESOMESAUCERS have no idea what I’m talking about, and that’s part of the problem. So look for a series of “WTF…?” posts detailing simple explanations of complex processes, systems, and disciplines related to Our National Communication Nightmare.

The gloves come off.

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Having been overtaken by events in London last week, I found it untenable to get out a daily blog post covering IQPC‘s Information Operations (or IO) Europe conference. There were also quite a few concerns from some conference-goers about how new media dorks like me attending could potentially bust up IO Europe’s tradition of “Chatham House rules” where none of the gathering’s discussions were attributable let alone reportable.

Wrestling with this personally, I’ve decided to go ahead and write up my thoughts on the conference because I believe the discussions are important to the wider global communications community. I will, however, decline to name some names to protect the guilty. ;)

That said, let’s see what’s new in another year of IO.

True Best Practices Are Usually the Most Controversial

From what conference-goers told me, this year more than ever saw more status quo-challenging presentations than ever before at IO Europe. The IO community, being as small as it is, tends to attack points of view that make these challenges. IO being a military discipline tends to rely on structure, plans, and doctrine that do not evolve. This runs counter to the promise of the Now Media Age (with apologies to MountainRunner) where we see communication innovation happening every day. And before people rail against that assertion claiming that our most popular conflict environments are in traditional media dependent regions, we also saw plenty of controversy that had nothing to do with the internet. Ed O’Connell – late of the Alternative Strategies Institute, which has now been acquired by Blue Hackle – gave a rousing talk about how he has conducted “interventions” into historically denied areas. The influence effects of Ed’s work dealt with providing forums for locals to air grievances in ways they had not considered before.

Ed’s a controversial figure in the IO world. He’s rankled quite a few feathers but his effects are undeniable. He is a fearless believer in personal, face-to-face rehabilitation of societies that have been brutalized by everything from violence and terror to poor economies. As much as we would like to put a new media solution on everything, there is still need for the de-radicalization work of someone like Ed.

Image courtesy Science 2.0

Most IO Pros Fear the Internet

Despite traditional approaches being successful and warranted in our current conflict environments, most of the IO pros I ran into at IO Europe are still massively afraid of conducting operations on the internet. While we have seen a huge ramp-up of media monitoring and analytical capabilities (i.e., programs that scour the internet for operationally relevant information and intelligence), very few organizations are actually doing anything with the information gleaned. Most arguments in favor of this fear have to do with limited policy and legislation governing influence operations on the internet but in my conversations with people, I detected a marked lack of motivation to even understand the online world. Many used excuses like “I’m too old to get it” or “My boss doesn’t care about this.” Worse, we even had a cybersecurity exercise one day lead by a facilitator who claimed to care nothing about social media and still professed to be an expert in online security operations.

IO Policy Still Stuck in the Dark Ages

Such fearmongering is exacerbated by onerous IO and strategic communication policy. There were more discussions on what simple terms mean than I could count, and when you factor in the international perspectives from the US, NATO, the UK, Canada, and many other nationalities represented, doctrinal debates became comical. Because of these debates, IO policy (and its overriding legislation) is still clawing for relevancy in an information age that has already left it behind. While professed IO policymakers and “experts” continually disagree over the meaning of “strategic communications,” citizens are moving on to the next platform, the next online game, the next social network, the next INNOVATION.

This facet of IO Europe upset me a little because this was one of the reasons I got out of the government business a while back. One of my former bosses used to say that government is about maintaining the status quo NOT innovation. Because of that, we will never see an IO or influence organization that thinks and operates ahead of the curve.

That Doesn’t Mean Innovation Isn’t Happening Though…

Quite a few private sector companies talked about communication systems monitoring platforms and methodologies. As we all know, entrepreneurial creativity occurs in the private sector. I met a number of companies who claimed to have technical solutions that provided end-to-end monitoring and sentiment analysis capabilities in multiple languages. Unfortunately, none of them were on hand to demo, something I would challenge all of them to rectify next year. IO Europe could be a great conference if IO pros could cycle from table to table to see the latest innovations in online data analysis.

Aside from tools, there were some great case studies of innovative approaches to operations. Hats off to the gents from Bell Pottinger for a supercool study of their strategic communications work in the Horn of Africa.

For Every Jerk You Meet, There Are 10 AWESOME Mofos

The IO community has its share of smarmy turd biscuits slinking through events like IO Europe, whether they’re government reps or otherwise. However, there are just as many, if not more AWESOME people hanging around with amazing stories, conversation, and things from which you can learn. I made twice as many friends at this IO Europe than I did last year, and these are folks with whom I anticipate having lasting professional friendships as well. The value of so many international perspectives in one place is hard to calculate, but may of the non-Americans at the conference gave me tons of new things to think about. I especially have to thank the gents from M&C Saatchi who recruited me to speak, offered some great conversations about music, and – in one case – hosted me at their home for my last day in country.

Final Thoughts: Be Better, Do Good

Ultimately, IO Europe was a great annual get-together for those of us in the community, but I think we can all do better. Too many of us got wrapped up in our own organizational prejudices, focusing on selling something or satisfying a government requirement. Instead, I think we all need to take a step back and remember why we’re in the influence business. For me, it’s all about experiential sharing – the process of understanding the complex global ecosystem in which we live that is made manifest by online means. At the end of the day though, all of us need to recognize a passion for communication, whether we’re a NATO PAO or a PR firm VP. There are too many people in this business who are just punching a clock, and that’s a shitty way to communicate with other cultures even if all you’re doing is approving comms plans.

See y’all next year.

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Greetings from wet and humid London! Your intrepid host of AWESOME has skipped the pond to attend and speak at IQPC’s 10th Annual Information Operations Europe conference.

The guts of the conference don’t actually begin until tomorrow, but the organizers have a history of bookending the conference with operator-focused practical workshops like the one I started with today. Because wifi is a bitch to string up (shame on you, IQPC), I figure I’ll try my hand at a read-out via blog and livetweet when possible (under the hashtag #IOeurope).

Chatham House rules generally apply at IO Europe, so I’ll be judicious in my reportage.

Session 1: Can Commercial Advertising Teach IO Professionals Anything?

M&C Saatchi presented a case study on its Change 4 Life campaign against obesity, executed on contract from the UK Department of Health. I really liked this campaign’s use of iconography to get across its message: demographic-neutral cartoon characters aimed at borderline impoverished families. While several lessons could be learned from the case study, many IO pros in the room didn’t find application because the nuances of public information campaigns work very differently from military information operations. Most military attendees were fresh off IO tours in Afghanistan and Iraq where they have a very different environment in which to work versus the generally permissible domestic audience to which M&C Saatchi catered.

The Department of Health headquarters in Whitehall

The UK Department of Health (Image via Wikipedia)

 

This doesn’t necessarily mean there weren’t any good kernels of knowledge here; there were. But I think only in the context of those who are looking at evolving the IO practice. Unfortunately, few of those people exist as today’s current environment of budget cuts and drawdowns leaves very little research & development space for future state IO and influence. It may become incumbent upon the private sector PR, marketing and advertising industry to consider designing future state IO training pro bono or at least in such a fashion as it can be demonstrated as useful and effective to those who watch the number of zeroes in the check box. Most of the cutting edge work and thought in influence is happening at places like Edelman, Wieden + Kennedy, and the tech startup world… all of which are a long way from MacDill Air Force Base.

Side note: there was a fun little practical exercise where we were to put together an on-the-fly ad campaign for selling more caravans (RVs, to you Americans). It was interesting that all the groups arrived at many of the same conclusions when presenting their campaigns. Ultimately, however, the exercise was too short to get into the meat of the differences between IO processes and PR/advertising processes. I’ve long argued that communication is communication is communication, but delineations do exist between disciplines like IO and PR… even though they are very, very subtle.

Session 2: Afghanistan

I hesitate to mention too much about this session due to operational sensitivities, but suffice to say, there is no good news about the situation in Afghanistan. Everything every pessimist has written or analyzed about that country and our united presence there is true. Much of the problem involves flawed objectives and poor partnerships with corrupt Afghans not to mention the looming drawdown coming in the next year. Afghans trust Westerners very little on long-term promises or operations; they know our political will to sustain change in their country is fleeting. Worse, we keep pumping money and time into communication through a flawed-from-the-start Afghan national government, where tribal engagement at the lowest possible local level proves more effective in the long run.

Many of the Afghanistan vets in the room conveyed a sense of unfortunate hopelessness. They believe that it’s possible to sustain change in the region, but they’re not optimistic about it given the political and economic realities in their native governments.

Fish and chips, lads?

Coming up: THE PUB. Where the real work in the influence business gets done.

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Here’s a really thoughtful analysis of DC’s relaunch plans now that all 52 titles and creative teams have been revealed. The 5th thought is particularly well reasoned: I appreciate the fact that this comics journalist is looking outside the bounds of the traditional comics community where DC Entertainment is obviously hunting new readers.

Kudos to Comic Book Resources for the solid, objective analysis.

Friday from the Cheap Seats

June 3, 2011 @ 01:00 PM

So, have we all calmed down a little bit about DC now?

I keep having thoughts and reactions to the whole hullaballoo, and I have jotted a few of them down. Some speculation and spitballing and kibitzing from the sidelines. In no particular order.

First thought:This sounds eerily familiar. Then I realized it was because I pretty much dared them to do it in this column from 2007.

Second thought wasn’t mine, it was from sometime CBR writer Beau Yarborough. But I loved it so much I’m putting it up here: “Now we’ll get to see what Crisis on Infinite Earths would have looked like with the internet.”

Third thought: Can we please not do origins again?


Seriously. Please let’s not.

Fourth thought: All the online chatter is about the books, costume changes, Grant Morrison. Seems like the digital app is the bigger story here, but even USA Today was geeking out over costume changes.

But the digital thing seems like the more important piece. By rolling out digital comics on the same day as print, DC is effectively undercutting the retailer network they depend on. Of course, with piracy and torrenting such a part of online culture, to not put the digital books out the same day as the print versions would invite any guy with a scanner and a willingness to share the goods to undercut the new digital line.

So DC is betting that the hardcore fans are such creatures of habit that it won’t hurt retailers too badly to do simultaneous release of print and digital — at least, not as badly as it would hurt DC themselves in the digital market to give print retailers a day or two of advance sales room. Is that a good gamble? Is DC so sure of the 60,000 Wednesday faithful that this seems like a good move to them? Guess so.

Fifth thought: I’m seeing a truly amazing amount of criticism about “DC abandoning loyal fans.” Stop a minute and let’s break that down.

I’m Diane Nelson, or whoever, a DC/Time-Warner publishing bigwig. Here are the puzzle pieces I have to work with:

* I have control over the intellectual property rights to some of the most recognizable and beloved fictional characters on the planet Earth.

* Despite the first item, my line of publications I have telling stories about those characters is foundering. Sales continue to drop and a significant number of folks out in the public at large don’t even know those publications still exist.

* My cash flow is dependent on roughly 60,000 or so hardcore hobbyists and collectors buying my books from a relatively low number of specialty retailers who order those books three months in advance based on what my distributor tells them I’m going to be doing. I have some other income from bookstores for collections of previously-published material but my day-to-day choices have, of necessity, been largely governed by catering to this specialty market.

* My staff and creative talent, for the most part, is drawn from this same narrowly-defined demographic, the hobbyist pool. They are fans-turned-pro and this is all they know.

* No matter what I do, that specialty market continues to get smaller. Year after year, long-term, I lose more readers than I gain. I know that I’ve put all my eggs in a steadily-shrinking basket but I had no choice at the time, and now it’s too late.

* Paper and production costs continue to go up. I have tried raising prices but I seem to have hit a ceiling of what people will pay for one of my regular monthly magazines at $2.99. This means that, again, no matter what I do my comics magazines will cease to turn a profit at that $2.99 price, probably within five years. I price my books higher than $2.99 and I lose readers in droves. It’s a no-win.

* Creator rates also are going up, and worse, a rock-star hierarchy has evolved where both myself and my rivals are forced to try to lock up proven talent with expensive “exclusive” contracts. This is more money in overhead that I have to somehow get back by selling stories to the specialty hobbyist market of readers… that is shrinking, that won’t pay more than $2.99 for a comic, that eventually go away no matter what.

* Meanwhile, while I struggle to get someone besides obsessed hobbyists to even read my books, I see movies about my characters and their equivalents from competing publishers make millions of dollars in revenue all over the world. Moreover, I can see from bookstores that there are genre-fiction publication series with continuing characters that have a staggeringly huge readership compared to mine.

If I’m DC I have to be thinking…’While I’m killing myself publishing for hobbyists, these other continuing character genre franchises are making money hand over fist. How do I get a slice of that??’

The San Diego Comic-Con has become a cultural phenomenon. The hunger for the kind of fiction I publish has clearly never been greater. Yet despite this, not to mention a name familiarity with my characters that is planet-wide, somehow I can’t ever seem to shift any of those millions of fantasy-craving readers over to what I actually publish. My entire house of cards is dependent on the steadily-shrinking number of hardcore fans. The last decade of my publication history has been a series of increasingly desperate attempts to keep them hooked on my comics.

All right? That’s what Diane Nelson-slash-DC-bigwig sees when she looks at her balance sheet. You tell me any way she has to try and turn the ship around and bring reader numbers up without abandoning the fan market in favor of opening up new ones. If I’m Diane Nelson I am going to be looking actively for ways to shift my focus away from those fans and try to somehow get my cash flow coming from some other income stream…ideally more than one. But I have to try to do it in such a way that doesn’t completely alienate and piss off those hardcore-fan readers that currently finance my publishing house while I’m trying.

You look at it that way and what comes out?

* A major ‘event story,’ something the fans seem to want every year, but this one is designed to wrap up the specialty-style of telling stories and replace it with a line of accessible comics for the general public. Letting the fans down easy, in a way that invites them along for the next phase.

* A new way of delivering those new, replacement comics to a mass audience.

Is digital the best option for this new delivery system? Probably not — I think successful digital comics will be formatted differently than print ones, so just selling print scans is probably not the best way to do it. (Imagine trying to read something like JSA All-Stars with its color-coded captions and scratchy art on an iPhone.) But on the other hand, it’s insane to start a new line of digital-only books with no ties to the print ones, it would be a whole second publishing operation. If I’m DC, I’m thinking it’s best to somehow repurpose my print line for digital distribution.

In other words, DC is trying desperately for mass distribution of some kind. I imagine the reasoning is that someone’s going to crack the digital market and why not them? Digital may not be the best choice overall but it seems like it’s the only one left to reach a mass audience.

So really, what should DC do differently? I may quibble with the execution or the personnel involved but the plan seems sound. Print distribution options and publishing overhead are such that this plan is the only choice left, really.

Therefore, if it’s a new market they are going after and not crabby old guys like me, DC needs a new line of stuff to offer them.

I want to aim my culturally-well-known characters at a mass audience. Do I do a new chapter in the old story or do I just start fresh? What choice USUALLY works with a young audience?

Think about it. In practical terms DC has the resources to publish one line of superhero comics. (Remember, looking at the record, we have many, many examples of failed attempts to publish multiple lines…. starting with the New Universe on up to Minx and Marvel’s Ultimate line.) Who would you go after? The “loyal fans”? Or all those other potential readers out there? I don’t see any way where the fans don’t take a back seat to a general readership.

Oh, yeah… which reminds me…this is how it works in virtually every other form of popular fiction. Only in superhero comics do we have things the other way around, where hardcore fans are the majority of consumers. Generally, in popular fiction, you toss a couple of bones to your fans when you reboot, but it’s the general audience you go after hard.

Is anyone going to tell me these genre series reboots would have done better at the box office by dismissing the general audience and writing strictly for the hardcore fans instead?

And honestly, if we still want DC and Marvel superhero comics ten years from now, I think it’s going to have to switch back to general-audience-first for the approach to creating those comics as well. Sorry, loyal fans, but those are the hard facts. We need the mass audience if we want the books to stay alive.

Sixth thought: The last time DC tried this was in 1985 and 1986, the early “post-Crisis” years if you like. Those were amazing times for DC. The whole line seemed energized with possibility.


To all those complaining that this is just the 1980s all over again, I reply: FINE WITH ME.

It wasn’t just Crisis on Infinite Earths itself. It was the corollary that now it was permissible to try new things at DC with the old characters. Yeah, sure, for continuity-minded fans it was a nightmare to try and figure out what ‘counted’ and what didn’t, it often seemed like the different editors weren’t ever checking with one another, it was a mess if you were looking for a consistent history of the DC universe.

But the vast majority of us didn’t care because we were having a great time. It wasn’t just that DC was suddenly doing things like Dark Knight and Watchmen. It was that we also were getting amazing stuff just on the monthly books. Green Lantern Corps and the new Wally West Flash and Justice League International and Suicide Squad and The Question and…. criminy, I could go on and on. It was a renaissance.

If nothing else, this new initiative looks promising to me simply because of that same vibe, the idea that DC is looking to really take some chances in a good way. There’s an intangible morale-building factor in there for creators who’ve been given permission to genuinely try new stuff without worrying about offending longtime readers. That alone, the “Really! A genuine fresh start!” feeling that goes with doing something like this that you don’t get with just a “One Year Later” or “Brand New Day” or whatever, could lift this effort up considerably. We might see some extraordinary work from creators who we’ve previously dismissed as merely dependable second-tier journeyman writers and artists.

Seventh thought: Props to longtime CSBG commenter T., who predicted that Flashpoint was DC’s way to get back to the “Big 7″ Justice League (or the “real” Justice League as some of us think of them.) Good call there, T.

I’ll see his prediction and raise it by saying that this is going to be DC’s way to walk back everything that is inconvenient after decades of continuity. Probably we’ve also seen the last of movie-unfriendly ideas like the Lois and Clark marriage, and anyone other than Bruce Wayne being Batman, and quite possibly even the multiple Flashes. If you’re going to have yet another Crisis, even if you’re calling it “Flashpoint,” use it to do all your housecleaning.

Eighth Thought: If DC is serious about its digital initiative being the new way to get a general readership, they better get their editorial heads around the idea that this will mean hitting deadlines no matter what late-running prima donna rock star creators they have on the books.

Seriously, digital audiences want their updated content on time. Look at what Brian goes through just to make sure we have fresh content here all the time. A stable of five or six regular writers, a Month of this, a Year of that, all sorts of rotating regular features just to make sure we’ve got new stuff up here every day.

DC better realize that the first time they miss a week with all these hot new titles, they’re in trouble. The days of letting the genius take an extra three months on the fourth chapter of the epic are over.

And one Final Thought: Conceptually, all the new titles announced so far sound very promising.

However– there’s always a “however”–

–I’m not at all sure these particular creators have the chops to pull off another 1986-style DC renaissance.

We are talking about THESE guys, after all. Are they the best choice to usher in a new general-audience-friendly DC renaissance?

Especially looking at the record of the various skeevy arrested-adolescent ultraviolence and misogyny-driven misfires we’ve seen at DC in the last five years. I’m still optimistic, but I’m cautiously optimistic.

I certainly hope that along with titles and delivery systems and formats and character histories, some DC editorial policies are going to change too, or this is going to tank harder and faster than Marvel’s New Universe. Imagine what that late 1980s comics event would have been like with the internet.

Can you imagine a fumble this big today? It would create a comics-internet-snark HOLOCAUST.

All that being said…. I’ll always have a special place in my heart for DC and their stable of characters. I grew up with them. I wish them well. I am hoping for the best.

So after all that back-and-forth it still comes down to, “Let’s wait and see.” I wish it was something more profound than that, but it is what it is. Sometimes that’s all you’ve got.

See you next week.

 

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