Foursquare Logo

Foursquare Logo (Photo credit: Wikipedia)

I’m extremely lucky to have been asked back to present at this year’s Information Operations Global Conference in London this June. I had a ball last year talking to folks about the “Andy Carvin effect” and discovering new challenges in the military and government influence space. This year, in addition to a presentation on what to expect next from digital technology, I’ve been asked by the conference organizers to conduct a practical workshop focused on some kind of social technology. I’ve chosen to do something much different than prior years’ workshops by showing attendees how to use Foursquare to compel people to move physically to an influence objective.

My workshop will actually take place over the course of the entire conference. I’ll conduct an intro session where I will explain to participants how Foursquare works and show them the various pieces and parts of the app. Then, I’ll split participants into teams and give them a “live fire” exercise objective: Somewhere in London, a protest against a corrupt politician will be organized. Because local authorities are cracking down on traditional methods of communication amongst the protesters’ organizers, they’ve chosen to leave instructions for supporters to join them using Foursquare. Teams will then be turned loose in London to find the protest.

In preparation for the exercise, I will set up a number of check-in locations around the conference. Some of these will be easy to find; others will require teams to do a little social media detective work to discern where the next clue lies. By the end of the conference, teams will be evaluated on their progress in finding the protest location. We will then brief the conference attendees on our lessons learned from the experience.

I’m really excited about the promise of using Foursquare in this fashion, and it will be a huge learning experience for me to see how military IO professionals might find new ways of using the service. I don’t think the book has been written on how app-enabled location-based services can socially be employed for military and government influence objectives yet. There’s plenty of data on how well Foursquare works for brick-and-mortar merchants, but I believe there’s an additional layer of influenceable data that lives amongst that base layer. Admittedly, a large part of whether this concept would work or not in some regions of the world comes down to user adoption, but of all the location-based services, Foursquare already has the global incentives for users to adopt on their own: virtual rewards (i.e. badges) and physical rewards (i.e. specials and discounts via merchants).

If you have any feedback about to better execute this workshop, or if you have some advice you’d like to share in making this a more value-filled experience for conference attendees, please sound off in the comments.

Details on the conference itself follow:

  • Conference locations: Charing Cross Hotel, London, UK
  • Dates: 26 June (workshops), 27-28 June (main conference)
  • IO Global main website: http://www.informationoperationsevent.com/Event.aspx?id=594180
  • Register for IO Global here: http://www.informationoperationsevent.com/Event.aspx?id=594178

 

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I have the privilege of working with a cool new DC startup that’s been selected to present at SXSW 2012′s HatchPitch competition. NewsiT is an app that empowers citizen journalists to document and report events and respond to emerging editorial assignments. The app just debuted for iOS users in the App Store, and the NewsiT editorial team is rolling out a number of assignments specifically geared toward SXSW. Already you can sign up to answer an assignment about the next big technology debut at SXSW by writing a text piece, shooting video, or submitting photos.

It’s a supercool idea that puts mobile reporting organization right into the hands of people who want to get the word out about something, particularly those who suddenly find themselves in the middle of emerging events. Eventually, I can foresee a news ecosystem growing out of this technology and its users. Imagine something like this being available for people in the Middle East during the Arab Spring.

I’m most interested to see the potential of this service applied to musicians and bands seeking wider exposure at SXSW. In the next few days, NewsiT will post assignments and tasks that allow bands to upload multimedia pieces about their personal stories of journeying to Austin to get seen. Furthermore, fans and SXSW attendees will be able to post their own stories about the coolest bands they see at SXSW and/or personally interview musicians themselves.

I think this is a great way to integrate crowdsourced content development. The app interface is slick and easy to use, perfect for snap decisions to capture and disseminate content happening around you. My favorite bit that, admittedly, still needs some development is the gaming aspect of the reporting: users receive points and unlock badges based on their engagement with the platform. I’m ditching my trusty FlipCam for this year’s SXSW and will be reporting the AWESOME directly from NewsiT, so be sure to follow along at the website. Download the app to contribute yourself, whether you’re going to SXSW or you’re interested in one of the existing assignments.

{Disclosure: I’m working for NewsiT as part of their street team for SXSW 2012.}

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Having been overtaken by events in London last week, I found it untenable to get out a daily blog post covering IQPC‘s Information Operations (or IO) Europe conference. There were also quite a few concerns from some conference-goers about how new media dorks like me attending could potentially bust up IO Europe’s tradition of “Chatham House rules” where none of the gathering’s discussions were attributable let alone reportable.

Wrestling with this personally, I’ve decided to go ahead and write up my thoughts on the conference because I believe the discussions are important to the wider global communications community. I will, however, decline to name some names to protect the guilty. ;)

That said, let’s see what’s new in another year of IO.

True Best Practices Are Usually the Most Controversial

From what conference-goers told me, this year more than ever saw more status quo-challenging presentations than ever before at IO Europe. The IO community, being as small as it is, tends to attack points of view that make these challenges. IO being a military discipline tends to rely on structure, plans, and doctrine that do not evolve. This runs counter to the promise of the Now Media Age (with apologies to MountainRunner) where we see communication innovation happening every day. And before people rail against that assertion claiming that our most popular conflict environments are in traditional media dependent regions, we also saw plenty of controversy that had nothing to do with the internet. Ed O’Connell – late of the Alternative Strategies Institute, which has now been acquired by Blue Hackle – gave a rousing talk about how he has conducted “interventions” into historically denied areas. The influence effects of Ed’s work dealt with providing forums for locals to air grievances in ways they had not considered before.

Ed’s a controversial figure in the IO world. He’s rankled quite a few feathers but his effects are undeniable. He is a fearless believer in personal, face-to-face rehabilitation of societies that have been brutalized by everything from violence and terror to poor economies. As much as we would like to put a new media solution on everything, there is still need for the de-radicalization work of someone like Ed.

Image courtesy Science 2.0

Most IO Pros Fear the Internet

Despite traditional approaches being successful and warranted in our current conflict environments, most of the IO pros I ran into at IO Europe are still massively afraid of conducting operations on the internet. While we have seen a huge ramp-up of media monitoring and analytical capabilities (i.e., programs that scour the internet for operationally relevant information and intelligence), very few organizations are actually doing anything with the information gleaned. Most arguments in favor of this fear have to do with limited policy and legislation governing influence operations on the internet but in my conversations with people, I detected a marked lack of motivation to even understand the online world. Many used excuses like “I’m too old to get it” or “My boss doesn’t care about this.” Worse, we even had a cybersecurity exercise one day lead by a facilitator who claimed to care nothing about social media and still professed to be an expert in online security operations.

IO Policy Still Stuck in the Dark Ages

Such fearmongering is exacerbated by onerous IO and strategic communication policy. There were more discussions on what simple terms mean than I could count, and when you factor in the international perspectives from the US, NATO, the UK, Canada, and many other nationalities represented, doctrinal debates became comical. Because of these debates, IO policy (and its overriding legislation) is still clawing for relevancy in an information age that has already left it behind. While professed IO policymakers and “experts” continually disagree over the meaning of “strategic communications,” citizens are moving on to the next platform, the next online game, the next social network, the next INNOVATION.

This facet of IO Europe upset me a little because this was one of the reasons I got out of the government business a while back. One of my former bosses used to say that government is about maintaining the status quo NOT innovation. Because of that, we will never see an IO or influence organization that thinks and operates ahead of the curve.

That Doesn’t Mean Innovation Isn’t Happening Though…

Quite a few private sector companies talked about communication systems monitoring platforms and methodologies. As we all know, entrepreneurial creativity occurs in the private sector. I met a number of companies who claimed to have technical solutions that provided end-to-end monitoring and sentiment analysis capabilities in multiple languages. Unfortunately, none of them were on hand to demo, something I would challenge all of them to rectify next year. IO Europe could be a great conference if IO pros could cycle from table to table to see the latest innovations in online data analysis.

Aside from tools, there were some great case studies of innovative approaches to operations. Hats off to the gents from Bell Pottinger for a supercool study of their strategic communications work in the Horn of Africa.

For Every Jerk You Meet, There Are 10 AWESOME Mofos

The IO community has its share of smarmy turd biscuits slinking through events like IO Europe, whether they’re government reps or otherwise. However, there are just as many, if not more AWESOME people hanging around with amazing stories, conversation, and things from which you can learn. I made twice as many friends at this IO Europe than I did last year, and these are folks with whom I anticipate having lasting professional friendships as well. The value of so many international perspectives in one place is hard to calculate, but may of the non-Americans at the conference gave me tons of new things to think about. I especially have to thank the gents from M&C Saatchi who recruited me to speak, offered some great conversations about music, and – in one case – hosted me at their home for my last day in country.

Final Thoughts: Be Better, Do Good

Ultimately, IO Europe was a great annual get-together for those of us in the community, but I think we can all do better. Too many of us got wrapped up in our own organizational prejudices, focusing on selling something or satisfying a government requirement. Instead, I think we all need to take a step back and remember why we’re in the influence business. For me, it’s all about experiential sharing – the process of understanding the complex global ecosystem in which we live that is made manifest by online means. At the end of the day though, all of us need to recognize a passion for communication, whether we’re a NATO PAO or a PR firm VP. There are too many people in this business who are just punching a clock, and that’s a shitty way to communicate with other cultures even if all you’re doing is approving comms plans.

See y’all next year.

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Great article and great subsequent comments on the controversy of DC’s “Muslim Batman of Paris.” When I wrote earlier in the year about Islam being the elephant in the room, instances like this act as indicators that people are beginning to deal with the implications of modern Islam. More importantly, I think it’s encouraging that those dealing with it are working out the issues involved in a medium like comics where illustrated drama can be employed to create a modern fable about these issues. Be sure to leave a comment at the link.

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Here’s a really thoughtful analysis of DC’s relaunch plans now that all 52 titles and creative teams have been revealed. The 5th thought is particularly well reasoned: I appreciate the fact that this comics journalist is looking outside the bounds of the traditional comics community where DC Entertainment is obviously hunting new readers.

Kudos to Comic Book Resources for the solid, objective analysis.

Friday from the Cheap Seats

June 3, 2011 @ 01:00 PM

So, have we all calmed down a little bit about DC now?

I keep having thoughts and reactions to the whole hullaballoo, and I have jotted a few of them down. Some speculation and spitballing and kibitzing from the sidelines. In no particular order.

First thought:This sounds eerily familiar. Then I realized it was because I pretty much dared them to do it in this column from 2007.

Second thought wasn’t mine, it was from sometime CBR writer Beau Yarborough. But I loved it so much I’m putting it up here: “Now we’ll get to see what Crisis on Infinite Earths would have looked like with the internet.”

Third thought: Can we please not do origins again?


Seriously. Please let’s not.

Fourth thought: All the online chatter is about the books, costume changes, Grant Morrison. Seems like the digital app is the bigger story here, but even USA Today was geeking out over costume changes.

But the digital thing seems like the more important piece. By rolling out digital comics on the same day as print, DC is effectively undercutting the retailer network they depend on. Of course, with piracy and torrenting such a part of online culture, to not put the digital books out the same day as the print versions would invite any guy with a scanner and a willingness to share the goods to undercut the new digital line.

So DC is betting that the hardcore fans are such creatures of habit that it won’t hurt retailers too badly to do simultaneous release of print and digital — at least, not as badly as it would hurt DC themselves in the digital market to give print retailers a day or two of advance sales room. Is that a good gamble? Is DC so sure of the 60,000 Wednesday faithful that this seems like a good move to them? Guess so.

Fifth thought: I’m seeing a truly amazing amount of criticism about “DC abandoning loyal fans.” Stop a minute and let’s break that down.

I’m Diane Nelson, or whoever, a DC/Time-Warner publishing bigwig. Here are the puzzle pieces I have to work with:

* I have control over the intellectual property rights to some of the most recognizable and beloved fictional characters on the planet Earth.

* Despite the first item, my line of publications I have telling stories about those characters is foundering. Sales continue to drop and a significant number of folks out in the public at large don’t even know those publications still exist.

* My cash flow is dependent on roughly 60,000 or so hardcore hobbyists and collectors buying my books from a relatively low number of specialty retailers who order those books three months in advance based on what my distributor tells them I’m going to be doing. I have some other income from bookstores for collections of previously-published material but my day-to-day choices have, of necessity, been largely governed by catering to this specialty market.

* My staff and creative talent, for the most part, is drawn from this same narrowly-defined demographic, the hobbyist pool. They are fans-turned-pro and this is all they know.

* No matter what I do, that specialty market continues to get smaller. Year after year, long-term, I lose more readers than I gain. I know that I’ve put all my eggs in a steadily-shrinking basket but I had no choice at the time, and now it’s too late.

* Paper and production costs continue to go up. I have tried raising prices but I seem to have hit a ceiling of what people will pay for one of my regular monthly magazines at $2.99. This means that, again, no matter what I do my comics magazines will cease to turn a profit at that $2.99 price, probably within five years. I price my books higher than $2.99 and I lose readers in droves. It’s a no-win.

* Creator rates also are going up, and worse, a rock-star hierarchy has evolved where both myself and my rivals are forced to try to lock up proven talent with expensive “exclusive” contracts. This is more money in overhead that I have to somehow get back by selling stories to the specialty hobbyist market of readers… that is shrinking, that won’t pay more than $2.99 for a comic, that eventually go away no matter what.

* Meanwhile, while I struggle to get someone besides obsessed hobbyists to even read my books, I see movies about my characters and their equivalents from competing publishers make millions of dollars in revenue all over the world. Moreover, I can see from bookstores that there are genre-fiction publication series with continuing characters that have a staggeringly huge readership compared to mine.

If I’m DC I have to be thinking…’While I’m killing myself publishing for hobbyists, these other continuing character genre franchises are making money hand over fist. How do I get a slice of that??’

The San Diego Comic-Con has become a cultural phenomenon. The hunger for the kind of fiction I publish has clearly never been greater. Yet despite this, not to mention a name familiarity with my characters that is planet-wide, somehow I can’t ever seem to shift any of those millions of fantasy-craving readers over to what I actually publish. My entire house of cards is dependent on the steadily-shrinking number of hardcore fans. The last decade of my publication history has been a series of increasingly desperate attempts to keep them hooked on my comics.

All right? That’s what Diane Nelson-slash-DC-bigwig sees when she looks at her balance sheet. You tell me any way she has to try and turn the ship around and bring reader numbers up without abandoning the fan market in favor of opening up new ones. If I’m Diane Nelson I am going to be looking actively for ways to shift my focus away from those fans and try to somehow get my cash flow coming from some other income stream…ideally more than one. But I have to try to do it in such a way that doesn’t completely alienate and piss off those hardcore-fan readers that currently finance my publishing house while I’m trying.

You look at it that way and what comes out?

* A major ‘event story,’ something the fans seem to want every year, but this one is designed to wrap up the specialty-style of telling stories and replace it with a line of accessible comics for the general public. Letting the fans down easy, in a way that invites them along for the next phase.

* A new way of delivering those new, replacement comics to a mass audience.

Is digital the best option for this new delivery system? Probably not — I think successful digital comics will be formatted differently than print ones, so just selling print scans is probably not the best way to do it. (Imagine trying to read something like JSA All-Stars with its color-coded captions and scratchy art on an iPhone.) But on the other hand, it’s insane to start a new line of digital-only books with no ties to the print ones, it would be a whole second publishing operation. If I’m DC, I’m thinking it’s best to somehow repurpose my print line for digital distribution.

In other words, DC is trying desperately for mass distribution of some kind. I imagine the reasoning is that someone’s going to crack the digital market and why not them? Digital may not be the best choice overall but it seems like it’s the only one left to reach a mass audience.

So really, what should DC do differently? I may quibble with the execution or the personnel involved but the plan seems sound. Print distribution options and publishing overhead are such that this plan is the only choice left, really.

Therefore, if it’s a new market they are going after and not crabby old guys like me, DC needs a new line of stuff to offer them.

I want to aim my culturally-well-known characters at a mass audience. Do I do a new chapter in the old story or do I just start fresh? What choice USUALLY works with a young audience?

Think about it. In practical terms DC has the resources to publish one line of superhero comics. (Remember, looking at the record, we have many, many examples of failed attempts to publish multiple lines…. starting with the New Universe on up to Minx and Marvel’s Ultimate line.) Who would you go after? The “loyal fans”? Or all those other potential readers out there? I don’t see any way where the fans don’t take a back seat to a general readership.

Oh, yeah… which reminds me…this is how it works in virtually every other form of popular fiction. Only in superhero comics do we have things the other way around, where hardcore fans are the majority of consumers. Generally, in popular fiction, you toss a couple of bones to your fans when you reboot, but it’s the general audience you go after hard.

Is anyone going to tell me these genre series reboots would have done better at the box office by dismissing the general audience and writing strictly for the hardcore fans instead?

And honestly, if we still want DC and Marvel superhero comics ten years from now, I think it’s going to have to switch back to general-audience-first for the approach to creating those comics as well. Sorry, loyal fans, but those are the hard facts. We need the mass audience if we want the books to stay alive.

Sixth thought: The last time DC tried this was in 1985 and 1986, the early “post-Crisis” years if you like. Those were amazing times for DC. The whole line seemed energized with possibility.


To all those complaining that this is just the 1980s all over again, I reply: FINE WITH ME.

It wasn’t just Crisis on Infinite Earths itself. It was the corollary that now it was permissible to try new things at DC with the old characters. Yeah, sure, for continuity-minded fans it was a nightmare to try and figure out what ‘counted’ and what didn’t, it often seemed like the different editors weren’t ever checking with one another, it was a mess if you were looking for a consistent history of the DC universe.

But the vast majority of us didn’t care because we were having a great time. It wasn’t just that DC was suddenly doing things like Dark Knight and Watchmen. It was that we also were getting amazing stuff just on the monthly books. Green Lantern Corps and the new Wally West Flash and Justice League International and Suicide Squad and The Question and…. criminy, I could go on and on. It was a renaissance.

If nothing else, this new initiative looks promising to me simply because of that same vibe, the idea that DC is looking to really take some chances in a good way. There’s an intangible morale-building factor in there for creators who’ve been given permission to genuinely try new stuff without worrying about offending longtime readers. That alone, the “Really! A genuine fresh start!” feeling that goes with doing something like this that you don’t get with just a “One Year Later” or “Brand New Day” or whatever, could lift this effort up considerably. We might see some extraordinary work from creators who we’ve previously dismissed as merely dependable second-tier journeyman writers and artists.

Seventh thought: Props to longtime CSBG commenter T., who predicted that Flashpoint was DC’s way to get back to the “Big 7″ Justice League (or the “real” Justice League as some of us think of them.) Good call there, T.

I’ll see his prediction and raise it by saying that this is going to be DC’s way to walk back everything that is inconvenient after decades of continuity. Probably we’ve also seen the last of movie-unfriendly ideas like the Lois and Clark marriage, and anyone other than Bruce Wayne being Batman, and quite possibly even the multiple Flashes. If you’re going to have yet another Crisis, even if you’re calling it “Flashpoint,” use it to do all your housecleaning.

Eighth Thought: If DC is serious about its digital initiative being the new way to get a general readership, they better get their editorial heads around the idea that this will mean hitting deadlines no matter what late-running prima donna rock star creators they have on the books.

Seriously, digital audiences want their updated content on time. Look at what Brian goes through just to make sure we have fresh content here all the time. A stable of five or six regular writers, a Month of this, a Year of that, all sorts of rotating regular features just to make sure we’ve got new stuff up here every day.

DC better realize that the first time they miss a week with all these hot new titles, they’re in trouble. The days of letting the genius take an extra three months on the fourth chapter of the epic are over.

And one Final Thought: Conceptually, all the new titles announced so far sound very promising.

However– there’s always a “however”–

–I’m not at all sure these particular creators have the chops to pull off another 1986-style DC renaissance.

We are talking about THESE guys, after all. Are they the best choice to usher in a new general-audience-friendly DC renaissance?

Especially looking at the record of the various skeevy arrested-adolescent ultraviolence and misogyny-driven misfires we’ve seen at DC in the last five years. I’m still optimistic, but I’m cautiously optimistic.

I certainly hope that along with titles and delivery systems and formats and character histories, some DC editorial policies are going to change too, or this is going to tank harder and faster than Marvel’s New Universe. Imagine what that late 1980s comics event would have been like with the internet.

Can you imagine a fumble this big today? It would create a comics-internet-snark HOLOCAUST.

All that being said…. I’ll always have a special place in my heart for DC and their stable of characters. I grew up with them. I wish them well. I am hoping for the best.

So after all that back-and-forth it still comes down to, “Let’s wait and see.” I wish it was something more profound than that, but it is what it is. Sometimes that’s all you’ve got.

See you next week.

 

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The big news yesterday hit that DC Comics will reboot their entire line of comic books beginning in September: all new #1′s, all new creative teams, all new continuity from which to tell all new stories about their classic characters. In the wake of their currently ongoing Flashpoint event, apparently some kind of event will occur that will reset the DC Universe to 0. Rolling out their big guns to show how serious they are, DC announced the first title in this reboot launch for August 31: The Justice League by writer Geoff Johns and acclaimed artist Jim Lee.

DC's rebooted Justice League. (Image courtesy of Newsarama)

 

 

For comics fans alone, this was a bombshell of an announcement. The hits didn’t stop there though as DC announced that in conjunction with this reboot, everyone one of their new titles would be available digitally same day as print.

That’s right. That noise you just heard was every comics retailer in the country shuttering their doors.

The comics Internet has, of course, exploded into fanboy rampage as the dwindling numbers of comics retailers express their outrage that DC is leaving them in the dust. They’re correct, too. DC isn’t just leaving them behind. They’re bending them over first and giving them a right good evening of buggery.

I’ve written before on the state of digital comics and how upset I am that there isn’t a better selection and a better on-time delivery date for new comics to digital apps. With this announcement, DC is coming down squarely on the side of the future, where people consume their content digitally. Pay attention to that Amazon announcement where books sold on the Kindle outsold print books? Yeah. DC did too.

I dig DC’s decision to jump headfirst into the digital arena. This is a great first step for them, but if they really want to bring the AWESOME, they need to take a couple more key steps to become the reigning giant of digital publishers:

  1. Make digital titles less expensive than print titles.
  2. Sell bundles or collections of stories at discounts, similar to affordable trade paperbacks.
  3. Make an effort to get their entire library in their digital store.

Like a friend of mine said, I want to reread Preacher in all its glory, but I don’t want to pay $2 per issue for the complete digital edition (for a total of $132). It makes no sense. Sell that at a massive discount and I will by the entire series, like I will with other complete series like The Invisibles, Transmetropolitan, and Justice League International. For what it’s worth, I think DC is on the path doing these things; they’re probably just waiting for their competitors’ next moves in the digital arms race.

One thing is clear though: retailers, your day is DONE. No more will parents have to worry about what their children are being exposed to in shifty, dank stores run by unkempt and unclean comics fanboys. Those retailers that survive will be the ones who innovatively design their store experience, as James Sime has done for Isotope.

As for the rest of you, I will not miss your terribleness one iota.

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I had a great time last week talking with my buddy Dr. Craig Hayden in his Public Diplomacy class at American University in DC. Craig and I are sometimes-partners-in-crime at the MountainRunner Institute (along with His AWESOMEness, Matt Armstrong, and “Georgia Peach” Shawn Powers). We have a lot of interesting discussions about public diplomacy, strategic communication, and the nature of information and influence in today’s post-digital world.

Craig asked me to bring my perspective on those discussions to his class. We managed to film parts of the conversation, so I’m going to be chopping them up into bite-sized morsels of BADASS AWESOME for you, my loving public, to digest. In the first of these videos (all of which will be hosted here on my YouTube channel as well), Craig asks why I chose the metaphor of the “double facepalm” in last week’s introductory blog post about my experiences in public diplomacy and government. (Larger, HD versions of the video are available via the YouTube link.)

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I am extremely honored that Dr. Craig Hayden has invited me to speak to his public diplomacy class at American University Thursday evening this week. I met Craig through shared colleagues at the MountainRunner Institute, and we have since collaborated on a number of things. He’s a great dude, loves beer, and I thought it would be cool to throw up a landing post for me, him, his class, and anyone else who gets PO’d by the sure-to-incense incendiary fire that will come burbling out of my Macallan-addled lips Thursday night.

I have a love-hate relationship with public diplomacy. Coming from a background in the Department of Defense, I did not understand the peculiar delineation between PD and other forms of government communication and influence until my own graduate work at Johns Hopkins. Upon discovering the very simple definition that PD involves a government’s communications directly to foreign governments’ citizens (and thus bypassing that foreign government), I became instantly enamored of the idea. After all, in DOD, when you “communicate” with a foreign population, you’re usually dropping a bunch of comic strips from the sky written so badly that the recipients think all Americans really are retarded.

My work generally involved finding ways to improve the U.S. government’s communication capability, be it PD, public affairs, IO/PSYOP, or other means. One of my mentors, the late Jeffrey B. Jones, called all of these disciplines strategic communication, a term that has since entered the DOD lexicon and gone on to confuse and infuriate virtually everyone else in government. If DOD does one thing well, it defines its doctrine exhaustively, and an integrated communication and influence doctrine is something our government has needed for a long time. I became a fan of Jeff’s definition from the get-go, and I proceeded to execute my work under such a fashion.

This is how it feels like working in public diplomacy EVERY DAY.

How does this affect public diplomacy? Well, aside from all the other problems in the U.S. national security apparatus, PD practitioners have been almost historically kicked in the ass by said interagency apparatus. Since the U.S. Information Agency – the premier public diplomacy institution of the Cold War – was folded up into the State Department by the Clinton Administration, PD has been regarded as a largely unnecessary, unneeded career field.

However, some of the brightest information warriors I have ever met have come from PD backgrounds. Some still serve the State Department. But they are a dying breed, and State is not adapting fast enough to the 21st century to train, educate, and deploy PD officers of the future. Many communication and diplomacy experts have even called for the dissolution of the public diplomacy career field, arguing that others do it better in today’s day and age.

I come down on this issue very simply: communication is influence. Period. Call it public diplomacy. Call it public affairs. Call it public relations. Call it fuck all, I don’t care. It’s all the same shit and these penny-ante fights government gets into over who owns influence planning and execution are mere dick measuring exercises to protect budgets and retain standing within our own ranks. If any of us PD “professionals” had a whit about us, we would (re)read Unrestricted Warfare by Senior Col Qiao Liang and Senior Col Wang Xiangsui and understand that global communication, global influence, requires the strategic, national integration of ALL government branches and agencies and their communications initiatives. It requires, to borrow an analogy, for America to conduct herself as a composer would an orchestra, creating multitudes of musical movements that all combine into one big, beautiful symphony.

If you’re a student in Craig’s class, drop me a line in the comments. Send questions, concerns, or even challenges, and I promise to answer them to the best of my ability in class on Thursday.

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After enjoying JWT‘s roundup of radness from their 2011 predictive trendspotting BIZINT department, I inferred a couple of times that they my have missed some things to watch in the coming year. I struggled with whether or not I was going to do a 2011 predictions post of my own (especially with all of the other great [and TERRIBLE] ones out there). As I intimated in the JWT post though, it’s tough to maintain your street cred as an armchair futurist if you don’t make some play calls – good or bad. It’s not like I can go on TV and just fry motherfuckers with my brain like Jamais Cascio:

Image courtesy of orderofchaos.soup.io

Here then is the Must. Be. AWESOME!!! 2011 Predictive Tapdance:

The Elephant in the Room: Islam

For all the loveliness that “hope” and “change” brought us in 2009, 2010 saw a whole lot of retrenching when it came to comprehending and engaging Islam. Look for the debate about what constitutes Islam, Islamism, what various groups of modern Muslims want in today’s world, and popular revolutions in the Middle East to ratchet up. Also keep an eye on what the Muslim Brotherhood does in the wake of Mubarak’s resignation: they will telegraph a lot of the conflict about modern Islam.

More Mashups, More Memes

I don’t care what anybody says: mashups and memes will continue to provide ample entertainment to We People of the Internetz. Look for advertisers to begin capitalizing on meme-trending and mashup-producing. Performance indicators: the next acquisition/website startup from the I Can Has Cheezburger collective AND Wieden & Kennedy after hiring the creator of this AWESOME video–

Cloud Seeding

As gaming continues to seep into the popular consciousness through applications like competitive geolocation (i.e. Foursquare and Gowalla) and passive social gaming (i.e. Farmville), look for more creative approaches to “seeding” the cloud with various types of content. Be it for advertising or grassroots mobilization purposes, effective influence and content promotion campaigns of the future will unfold via a variety of platforms. StickyBits and other QR code scanning apps are good indicators of tactical implementations of a cloud seeding strategy.

Hacktivism Triumphant

If WikiLeaks has taught us anything, masses of anonymous hackers can make or break online footprints. With Anonymous’ mobilization against Amazon and other deniers of service against WikiLeaks, it is apparent that all-out online cyberwar can and will occur at a rate of minutes and hours. Government will continue to play catch-up to the independent entities playing havoc with cybersecurity. DDoS attacks will become typical tools of the trade, and countermeasures against such attacks will demonstrate a new “arms race” in evolving security and attack technology. We will also see cyberwars play out in days between entities if not hours and minutes, the extent of which will run the gamut from mere inconvenience to full-on revolution (there’s a reason why Mubarak shut off the Internet, yo). It is possible that a wild 4channer will crack U.S. cyber defenses in 2011 and perhaps provide a 9/11-like impetus for government to begin getting serious with policy and legislation to operate in the digital age.

Nobody Cares About Public Diplomacy

Barack Obama’s 2009 Cairo speech demonstrated that the U.S. government will continue to centralize public diplomacy initiatives in the White House, leaving State Department assets twisting in the wind as hollow emperors in the field. U.S. legislators will increase the depths to which they could give a shit less in 2011 about PD because PD does not create jobs for Americans. Meanwhile, 20th century institutions of public diplomacy like Radio Free Europe / Radio Liberty and the Broadcasting Board of Governors will continue to wither and die in the digital age as on-the-minute social reporting and citizen journalism make them further irrelevant. Funding for PD initiatives will continue to stagnate while implementers will find more creative methods of achieving strategic PD goals, mostly via the private sector tech sector and citizen diplomacy organizations. China and some European countries will continue to lead with non-obvious but concerted national efforts in global influence, the effects of which will remain undiscovered by their targets (i.e., US) for years.

Passive Social Gaming EXPLODES

Related to my concept of “cloud seeding,” 2011 will see an explosion of social games in the vein of Farmville. Already, 2011 has seen Zynga publish a suster game to its masses-tranquilizing hit called Cityville. Transmedia, alternate reality gaming, and other episodic social gaming entities will experiment further with audience acquisition, retention, and profit conversion this year. Advertisers will cash in on these mechanisms en masse, driving ad-tired audiences from game to game and forcing ad strategists to begin thinking in different ways about social advertising. We will also see a continued harmonization of transmedia and ARGs cross-platform, online and offline, for social gaming experiences that will, for example, weave in and out of Facebook, Twitter, iPad and other mobile apps, and in-person performance art. More and more people will join longer term games socially as new genres are introduced on social networks. Performance indicator: keep your eyes peeled on LinkedIn for a business-based social game that trains executives in a number of administrivial and professional functions.

Location-based Services Get Profitable

Also related to “cloud seeding,” location-based app services such as Foursquare and Gowalla will rapidly get profitable this year. While many detractors continue to ridicule the small audience size these services carry, their growth will continue by orders of magnitude in 2011, so much so that advertisers and marketers for brick-and-mortar businesses will pay oodles of dough to access their users. Look for more unique rewards for users who check in to local places and events as well as the beginning of an actual value system based on fictional goods (i.e. Gowalla’s items).

People Begin To Realize All This Social Stuff Really IS Creating Socialism 2.0

Marx said it would take capitalism to run its course and fall out of favor before true socialism could take hold of the world. Macro-philosophers and economists will slowly begin to see that that is happening on a mass scale in 2011. Group buying services like Groupon and Living Social, crowdfunded charity programs, realtime crowdsourced news reporting, and near-realtime media curation will continue to prove that power really is all about the people. Democratization of content and price will, therefore, produce The New Socialism or Socialism 2.0. This will freak out conservatives and create performance indicators on conservative news networks that decry not only a socialist presidency but a socialist economy beginning to develop. Look for influencers that combat these conservative perceptions as the emerging leaders of the Socialist 2.0 movement (which in and of itself will never be referred to as an organized, network movement with a solid objective… it will just happen). Parallel to this, fortunes will begin to change hands as sales for various product areas crash: for example, the comics industry will continue to lose sales in print as consumers demand more digital, interactive content.

We Need a New Narrative

No more Harry Potter. No more Lord of the Rings. No more Star Wars. What’s the next big franchise? 2011 will see experimental repurposing of old ideas into new franchises. My money is on Thor and Captain America to be the starting point for a huge Avengers movie franchise in 2011 and 2012 (with reams of associated multimedia content) while Green Lantern and Transformers: Dark of the Moon tank.

What Do You Think?

Got some predictions of your own? Think I’m off-base about some of these things to watch? Let me know in the comments.

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I specifically waited for Telltale Games‘ episodic Back to the Future game to come to the iPad. I had heard great things about the PC and Mac desktop experiences, but when the studio announced that they would also adapt this continuation of one of my favorite movies to the iPad, I knew I had to experience that. What I got, unfortunately, was a game port rife with bugs and glitches.

The Story

I do, however, want to emphasize the AWESOME of this game. BTTF: The Game picks up the BTTF mythos where they left off. It’s now 1986, and Marty McFly is worried about Doc’s disappearance after the end of Back to the Future III. The city is selling off the contents of Doc’s lab, much to Marty’s chagrin. All of a sudden, the DeLorean (once thought destroyed) reappears with an audio note from Doc telling Marty that he’s in trouble. What follows is an earnest thematic sequel to the BTTF franchise where you play as Marty trying to discover where Doc has disappeared to and how to rescue him.

One of the things that I love about Back to the Future is the on-the-fly screwiness of everything. Doc and Marty are never adequately prepared for the adventures they get into, so they have to improvise as they go along: using a 2015 hoverboard to sneak up on Biff’s car, rigging a pair of walkie talkies with giant batteries in the Old West, etc. This theme gets pricelessly reflected in BTTF: The Game. Marty – a character that, let’s be honest, is kind of a dumbass when it comes to science – has to cobble his way through the game’s plot, and this leads to really fun gameplay that involves engaging zaniness. It’s no surprise that this game feels like a Back to the Future sequel: Bob Gale, who wrote all three movies, acts as a story consultant to Telltale’s developer crew.

Episode 1 begins with a curious twist on a classic BTTF scene.

You can tell that the Telltale crew are rabid fans of BTTF, from the spot-on use of Alan Silvestri‘s original movie score to A.J. LoCascio’s eerie dead ringer impersonation of Michael J. Fox (complete with a “WHAT THE HELL IS THAT?!” moment in Episode 1). It’s that kind of fan-favorite attention to detail that makes BTTF: The Game such a rich and fun story experience. And before you ask, yes, we do get to the bottom of how all these paradoxes are possible after BTTF3‘s seeming end to everybody’s favorite time machine.

The Tech Specs

All of these positives make it such a shame that the iPad port clunks along. Framerates are choppy and skippy right from the opening menus. Video integration is just as bad: character dialogue often skips like a scratched CD between scene and level changes. What’s worse is the dizzying degree to which some of the character and art rendering doesn’t measure up to the iPad’s HD resolution. Characters’ clothes in particular look jagged around the edges. For a $6.99 app, Telltale could have spent MUCH moe time ensuring a bug-free port from the desktop version of the game.

The DeLorean Time Machine in

Image via Wikipedia

The Value

Is BTTF: The Game worth it? If you are a fan of the Back to the Future franchise, absolutely. The obvious technical limitations of the iPad app are far outweighed by the fun and engaging story. Each episode will be released as a $6.99 app, so you’ll be looking at around $35 for the entire “season.” It’s about $10 less to buy the entire season online for desktop play AND a better gameplay experience, so your mileage may vary. IPad apps for subsequent episodes will be released quite a while after the desktop versions (Episode 2 is out now). I for one have to believe that Telltale will see the mass of criticism over the iPad port for Episode 1 and endeavor to fix many of those problems for its Episode 2 port. I really enjoy the interactivity of the iPad version of the game; it’s much more of an interactive movie than a hardcore shoot-em-up or driving game, so the story is allowed to breathe more.

If you’re not a huge fan of BTTF, I’d wait for the entire series of episodes to be released. It’s possible Telltale will release a “game pack” of the entire season at a discount, either through the iPad app store or online.

Either way, this was a tremendously fun game for me, and I really enjoyed revisiting the BTTF characters. It’s a damn sight more entertaining and cooler than that awful cartoon they did in the ’90s.

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